20 Most Recent Samsung DV410AGW Dryer Questions & Answers

Hi,

Sorry to take so long. I have been talking to Samsung support. the hour glass indicates that the dryer is in a cycle, but as it wont start and you've tried unplugging it, it seems there is a fault. Your dryer is new, so you need to contact Samsung for a service visit:

http://www.samsung.com/us/support/service/request

Before doing this, try unplugging the dryer again and this time leave the power off for a few hours - assuming you haven't done this already. It might reset if you do this.

I've pasted a transcript of my conversation with Samsung below. I pretended to be the appliance owner as otherwise they would not answer my questions!

Hope this helps!

info: Please wait for a Samsung Agent to respond.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.
info: You are now chatting with 'Darlene'
Darlene: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Nick: Good evening
Darlene: I see that you are not chatting from USA. Let me know the place of purchase of the unit.
Nick: USA
Darlene: Please let me know the Samsung Unit model number you have. You can find the model number on the label attached to the right side of the Unit.
Nick: DV410AGW
Darlene: Let me know the exact issue you have with the Dryer, so that I can assist you to isolate and troubleshoot the issue.
Nick: Ok - the dryer is displaying the hour glass symbol, but it's not on a drying cycle
Nick: I tried unplugging it but it hasn't reset
Darlene: Let me know if the dryer works fine when you select any cycle.
Nick: it wont start
Nick: Is there some way of resetting the dryer? I think there is a programme stuck in memory
Darlene: Let me know if you are using Dryer in UK.
Nick: no
Nick: I'm working here for 2 days
Darlene: If your dryer is showing an hour glass on the display, it is normal. The hour glass is there to let you know that there is a cycle in progress.
Nick: I know this. I read the FAQ
Nick: But it wont start and the symbol remains even after it's been unplugged
Nick: Can it be reset?
Darlene: Let me know if you have tried to unplug and replug the unit from different wall outlets.
Nick: Cmon, be serious
Darlene: There is no option to reset the Dryer, only way is to unplug and replug the unit from power.
Nick: It's not my outlets
Darlene: I am sorry, a physical diagnostic is necessary to determine the exact defective part on your device.
Nick: I left it unplugged while I am away
Nick: I will try when I get home
Darlene: I recommend you file online service request to schedule service appointment, there you can get the Service Center information, so you can contact them.
Darlene: Would you like me to provide you with the link to fill out an online service Request?
Nick: Yes please
Darlene: Visit the link given below to file an online service request to get the Dryer serviced:
Darlene: http://www.samsung.com/us/support/online/supportOnlineServiceRequest.do
Darlene: Fill the required information to schedule the Service for your Dryer.
Nick: Please answer one more question for me . . .
Darlene: Sure, please go ahead with your question.
Nick: Is the dryer equipped with a memory so in the event of a power failure, it will restart when the power returns?
Darlene: When power fails, Dryer will start from the beginning of the cycle.
Nick: OK, so unplugging it should fully reset it?
Darlene: Yes.
Nick: OK, If that's the case I definitely need a service request
Nick: Thanks for your assistance
Nick: Have a good evening
Darlene: You're welcome. Is there anything else I can assist you with?
Nick: No thanks
Darlene: Thank you for chatting with us. If you have a minute, please click on the blue "X close" button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a Good Day!
Nick: Goodnight

Hi Jolene...You could have numerous problems causing your dryer not to heat.
I included some things to try and locate the problem part.
You can buy the parts needed on the following websites or numerous other website that sell parts.
http://www.partselect.com/
http://www.appliancepartspros.com/index.aspx


ALWAYS UNPLUG YOUR DRYER BEFORE ATTEMPTING TO DO ANY WORK ON IT.
Check to make sure you are getting full 220 Volt power to the dryer, if you are then:
Check your Wiring
Often the main wiring connection from the house, at the dryer, burns and the connection breaks.
If this has happened to your dryer, you need to replace the power cord and the terminal block inside the dryer to which the
wire is attached.
Check the Door Switch
If the door switch or the door-switch actuator is defective, the dryer won't work and you need to replace the failed
component. The switch is inside the dryer main housing near the door frame.
Sometimes you need to raise or open the top or front of the dryer to reach the switch.
Check for continuity you should have none with door open, and should have a reading when closed.
If not replace the door switch.
Check to make sure you heating problem is not a lint build up in the discharge hose or the dryer,as this condition can cause
heater/thermistor problems such as overheating of the heating coil leading to failure of the coil and burnout of the
thermostat/thermistor due to overheat.
Remove the back/or front just under the door of the machine and try to locate the air duct going from the blower to the drum. Normally inside/outside the air duct you will find the heating coil and the thermostats/thermistors. Once you have located the heating coil, remove the two wires from it and check the coil with an ohm meter across the two terminals of the coil.
You should read continuity across the terminals, if not you will need to replace the coil as it is faulty.
If the heating coil is ok, then:
You can check the thermostat/thermistor one at a time by removing the two wires and taping them together with electrical tape
or with an ohm meter to test the thermostat/thermistor. (Should have/show continuity)
If the coil heats up then replace the thermostat/thermistor.
(Thermal fuse.If it overheats the dryer will not operate. It's located on the blower housing. It cannot be reset. A vent clogged
with lint can cause it to overheat. You can test it with an Ohm meter or continuity checker, if no continuity, replace it)
DO NOT LEAVE THE WIRES TAPED TOGETHER AFTER THE TEST.
This could cause a FIRE, as you have removed the safety of overheat from the machine.
Right after replacing a dryer element, always run the dryer on 'air fluff' / 'no heat', and go outside to verify there's
plenty of air coming out your vent system.
If the vent's clogged, that new element can burn out very quickly.
For video and pictures on how to replace an element go to the following website:
davesrepair.com/DIYhelp/DIYreplacingWPLdryels.htm

This is a FREE answer, Please rate me...Hunter

Your best option is to get a technician to look at it and quote for a repair. A squeaky drum could be anything from the dryer not positioned level, a worn drive belt slipping, a worn out drum bearing or worn motor.

According to a post on applianceblog.com, this issue could be caused by a blocked vent or vent hose, which can trigger the HE error. You can start by checking if the vent and vent hose are not blocked. If that's not the issue, you can try measuring the voltage across RY5, RY6, and RY7 on the main power board during a normal dry cycle. If there is no voltage, you may need to replace the control panel . If you're looking for more information on troubleshooting your Samsung dryer, appliancepartspros.com has a comprehensive guide that lists common symptoms and their causes for your model .

Since you had a garment get caught in the door, check the hinges and the door latch and striker. Something could be damaged, bent, loose or deformed. You may be able straighten the part or replace the specific part to get the door to close properly. A problem with the door switch or the wiring is also possible. However, I wouldn't check that the switch is not providing the locked signal to the control board until the door closes with the correct alignment of the latch. If you do need to check the wiring, see https://fleetappliance.com/dryer-repair/how-to-fix-samsung-dryer-error-code-de/ for accessing the lock mechanism. I hope this helps. For further information, including a check for a parts list, please add a comment with the model number of your dryer. Cindy Wells

Watch the following video. It may help you. Samsung Dryer - Heater Element Replacement How-To DIY - $30 bucks! - YouTube

A newer element will only cause it to run too hot if it was a hotter element (more kilowatts) than the old one. Over heating problems are usually caused by poor air flow. If you got as far as the element you must have cleaned all the INTERNAL ductwork and the fan itself? EXTERNALLY, the exhaust hose should be as short as possible and without bends. Also check the duct through the wall, and check that the louvres on the outside are opening fully when the dryer is running. Birds love to make nests in there unless you have a cage on the outer vent. If it is 7 years old, it might just be time to invest in a new one. Having said that, my Whirlpool is 15 years old. ..

Most likely this... https://www.partselect.com/PS4204984-Samsung-DC32-00007A-Thermistor.htm?SourceCode=19&SearchTerm=DV328AEWXAA&ModelNum=DV328AEWXAA But call their tech support 888# befire throwing parts at it.

Also ck here... https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Dryer/1-160-2241537-/New/Samsung-Dryer-Won-T-Start-DV40J3000EWA2 They have a 800# to talk to tech. before throwing parts at it. Best to you.

https://www.appliancepartspros.com/cabinet-assy-parts-for-samsung-dv50f9a6evw-a2-0001.html

It's most likely the thermistor... Ck here... https://www.repairclinic.com/ProductDetail/2160011 But before you start throwing parts at it give them a call @ their 800#. Their Techs and install videos with the parts are helpful. I'm NOT affiliated in any way with them. Just have used them in repairing our appliances and they've been helpful. Best to you.

The belt drive is not working.The belt needs to be replaced in your dryer.

Question edited for clarity. The code is 'Nd', or 'dn'? Neither seem to existhttps://applianceexpresstx.com/dryer-repair/samsung-dryer-error-codes-explained/'D' codesError codes: dC, dE, dF, do, d0, 1 DC, and 1 dFThese error codes indicate a problem with the door, most commonly the door latch or the sensors. When these codes appear, it generally means you need to check your door to see if it closes properly.More herehttps://www.thespruce.com/troubleshooting-samsung-dryer-error-codes-2147296https://www.google.com/search?q=Samsung+Laundry+Dryer+code+dn%2C+code+nd..

Question edited for spelling 'Lent' to 'Lint'. The auto dry feature uses a humidistat to sense the amount of moisture in the air as it is exiting the dryer. The thermistor / thermostat is a heat sensing device and that is the one to change first. If inaccurate it cuts the heat off to soon resulting in a warm heat drying cycle instead of HOT. There are two other devices, a thermal fuse which will cut power when the dryer over heats and it doesn't sound like yours is. Finally there is a Thermal Cut Out, and when it overheats so badly the fuse breaks and has to be renewed. The other thing to check is the the vent outside is clear of lint and that the flap or grille vents are opening fully when the dryer is running.. Good videos, and the second video shows testing components.

Try this. Hold down wrinkle prevent and dry level and time at the same time whilst turning it on

Diane, Fisrt try this fixes a few of these issues.... Unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of the dryer (usually 1 to 5 minutes at most), and then power it up again.

$721 and $107 shipping and it is yours!https://www.partswarehouse.com/Samsung-DV56H9000EP-A2-00-Dryer-s/357660.htmThis is a very unusual as it says it is a top load dryer!Cheaper at Searshttps://www.searspartsdirect.com/model/2x0w6cmh10-001482/samsung-dv56h9000ep-a2-00-dryer-partsTime for a new one.