20 Most Recent Ricoh FAX5000L Plain Paper Laser Questions & Answers

Do you need to reset the maintenance count or clear a service error.

If it's a maint. count it's USER TOOLS #

try executing sp 5810
if there is no 5810 just turn machine off while in sp mode using the red on/off switch
This should clear the code

however if there is a problem with your fuser the code will come back.
Caution dont reset multiple times in a row or you will do damage to the machine or fuser from it getting too hot

I found the IP address of the printer, pulled it up in a web browser and went in under administrator mode to configurations then under destination put in the email address for the speed dial.

This is... tricky. You need to enter SP mode (User Tools, hold #, enter 1-0-7, then press Start). Then set the PRINTER[01] bit. Turn machine off, then on again.

This assumes the fuser/roller is properly operating and you just accidentally cleared the error bit state by replacing it out of sequence.

Usually this means it was previous;y hooked up to a network, or the network settings have changed and they are mismatched. Do you use it as a printer? If not, in the user settings, (I'm not exactly sure where, but you can download a manual at ricoh.com) just set all the network settings to 0's - for example Ip address, gateway, etc. Otherwise set them correctly in order to print.

Go to user tools-key op tools-network-tcp ip- ip address put the appropiate info in.(including gateway address.) then type the ip address into the top portion of a web browser an you should be in web image monitor. you configure the printer there. User name is admin no password. -Carl

The small ones are for fax

The large one is for ethernet

HI there below is the reason for your error message and it is to do with the laser unit and will normally need to be replaced when this message comes up.


Hexagonal mirror motor startup error 3-31


You could try resetting it by the following
· Try to clear the service call condition (for failures which are not related to the
fusing unit): switch the power off, wait 10 seconds, then switch back on.

I take it you have already tried this but if this doesn't work then the unit will need replacing

Thanks J

That is a problem with your phone service. Your fax machine does not care where the fax comes from.

You have aa broken spring on your fuser unit...no pressure for the two rollers.

You have a bad fuser unit.

On every fax i've worked on, you cannot edit groups. You have to delete the group and start over.

Hi there the error you have is that the fuser unit is lower than 130 degrees for 1 minute. Suggestion replace fuser unit turn power off the on. If problem still persists replace control board or power board.

Thanks Jason

Hi there I can only find in the service manual 6-09 and 9-09 I will attach the reasons for both if they are of any help great if not there are no tech bulletins for this machine that says otherwise.

Thanks J

9-09 Paper jam in the fusing exit
area
If the problem persists, replace the FCU.

6-09 G3 ECM - ERR received Check for a noisy line.
Adjust the Tx levels of the communicating
machines.
See code 6-05.

6-05 G3 ECM - facsimile data
frame not received within
18 s of CFR, but there was
no line fail
Check the line connection.
Check connections from the NCU to the FCU.
Check for a bad line or defective remote terminal.
Replace the FCU, FCU or NCU.
Try adjusting the rx cable equalizer
Cross reference
Rx cable equalizer - G3 Switch 07 (PSTN), G3
Switch 08 (PABX)