20 Most Recent Quinny Buzz 3 Storm Travel System Stroller Questions & Answers

The chassis needs to be sent to the engineers for further inspection/repair work required. If it is under 2 years old return again to your retailer with proof of purchase for them to make arrangements under warranty terms and conditions. If it is over 2 years old or you do not have proof of purchase contact 01284 413 141 Mon-Fri 8.30-4.30 to book in for chargeable inspection/repair work required. Standard cost is 72GBP and includes courier collection and delivery.

Good Afternoon

If you are in the UK and your Buzz is under 2 years old please contact your retailer with your proof of purchase for them to send the chassis to our engineers for inspection and repair work required under the 2 year chassis warranty terms and conditions.

If you are in the UK and the Buzz is over 2 years old or you do not have proof of purchase please contact our customer service department direct on 01284 413 141 Mon-Fri 8.30-4.30 to discuss sending the chassis to our engineers and the costs involved.

If you are not in the UK please go to www.quinny.com and select the country you are in, then select the "Contact Us" tab to be put in touch with the customer service department in your country.

Good Afternoon

If the seat unit is on the Buzz, you'll need to make sure its in the forward facing position and upright. Now stand in front of it (this is the easiest way of folding the Buzz). Press the button on your left side at the knuckle in - and the grey chevron-marked button on the your right twists forward toward you. Now apply a gentle amount of pressure and the chassis will collapse down smoothly. Ensure the transport lock is applied for safe travel. Remember that if there is any kind of resistance or the chassis makes any kind of clicking noise that you should not continue attempting to fold as the buttons have not been fully engaged for folding.

I have the same problem with mine, if you turn the frame upside down you will probebly find frame is dented this can't be repaired. If you have proof of purchase & it is under 2 yrs old you can get a new frame from quinny/dorel. If not you need to buy a new frame.

Hi you have to line up the holes, put finger in where the seat would go, press the grey button to line them up (push a little towards the back) once lined up adapters will fit.

It all depends on the length or the screw and the thread of the screw itself. Check out home depot or any hardware store. Bring the stroller with you if needed and find a screw that fits. It should be an easy fix.

In case of baby stroller you should expend good amount of money. But there are some good brand strollers also in affordable price. You will get every type of stroller like jogger, lightweight,double and so on at mid range price. Best Rated Strollers 2017 Top Models Reviewed

Hi - Please visit the Quinny website and use the Contact Us tab for your enquiry to be sent to your local customer care team who will be able to assist. Quinny urban strollers and buggies

Hi - Please can you contact the Quinny customer care team who can assist you by using the Contact Us tab on the international website Quinny urban strollers and buggies

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The handlebar foam is not available as an individual spare part item. To replace this means to replace the handlebar. Replacement of the handlebar is a Level 3 repair, which means that due to the safety implications of it being incorrectly fitted we're unable to send it out as a spare part item. If you visit Quinny.com and select the country you're in, then choose Contact Us and you can message to the customer care team in your country who would be able to best advise you.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi, If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

that the baby cannot drop from them.

Hi Angie The most common reason for this is a build up of dirt or debris on the chassis which would cause friction and which can lead to noise. We would recommend that you remove the seat unit and the wheels from the chassis and give it a thorough clean with some furniture polish and a soft cloth. Get someone to help you and ensure the entire central tube is cleaned (where the mechanism slides up and down for fold / unfold) - Mind your fingers! Clean the axel of each wheel (where it fits into the chassis) and on the plastic knuckle section where the seat unit fits into the chassis. This should stop the noises. If you find it does not resolve the issue, please contact the customer care team for further assistance - Quinny UK

Hi Mirjana Please could you advise which country you're in so we can provide best assistance.

Hi MichaelCould you clarify what you're having an issue with please? We'll try and help as much as possible.

Hi GillianWhen the Dreami is removed from the chassis, if the adaptors come off with it then this will make it difficult to remove them from the Dreami. When removing the adaptors should remain in the chassis. It might be helpful to have someone help you if they seem to be a bit sticky. The Dreami can then be removed from the chassis leaving the adaptors in the chassis - the adaptors can then be removed from the chassis separately. Clean with a bit of furniture polish and a soft cloth to aid future use.