Posted by Eugene Loach on Dec 08, 2019 Eugene you are very confused, 1: we are not Eaton ! nor any other non fixya website. 2: and is a free help site, GENERIC HELPERS, ( be happy?for free) 3: the tool is supported by the maker only. 4:further more password resets are protected by laws now. both not covered in book and by laws stating not to disclose these methods , to hackers and or thieves, ( 21st century stuff) the new laws in effect dictate to many makers, this, the new or original owner must prove they own it. then they send you the cure. now what is a BUPS, is that a typo, for UPSJust the UPS (but Back UP USP is what it is) not the communication port card. right? and uninterruptible Power system A.C, (I have one here) there are 2 Password levels stated in the manual USERS and service mode. the manual does not cover your topic, that is correct. now you know why.. the factory setting for Password, if not altered (page31) is "USER" beyond that, contact EATON, for 10x better answers. most users of any UPS do not change the password.home users? don't they just use the default ("USER") and is covered in the manual page 31. here
https://www.eaton.com/us/en-us/support/backup-power-ups-surge-it-power-distribution/contact-me-eaton-9130-ups.html