Its possible that you have some problem with the initialization program files...
* When the installer is stored in the camera's built-in memory:
When the camera is connected to a PC, the device's "auto-run" program (device stage on Windows 7) starts automatically. Click the [ib] icon to start the initial setup/installation program.
If the program does not start automatically, open the folder that represents the removable media drive (using Windows Explorer, My Computer, etc.), then double-click the "SETUP.EXE" icon to start the installer program.
* When the software is supplied on a CD-ROM :
When the CD-ROM is loaded into the PC, the installer program starts automatically and the initial setup/installation screen will appear. If the installer does not start automatically, open the folder that represents the CD-ROM drive and then double-click the "CameraInitialSetup.exe" icon.
Confirm your roght procedure to
Transferring pictures from the camera using [ib] and keep in mind that, when you open [ib] on a computer that is connected to the Internet, the program will automatically search for and install the latest version of the software. You can also search by clicking Help on the menu bar and then selecting Update Software.
Additionally, are you plugging the camera into the computer or are you using a card
reader of some sort?
Although my brother have ib loaded on your computer it is way
to resource hungry and slow for my tastes,
Olympus Viewer 2 is much more
powerful and faster, although slightly more complex than
[ib] and
Olympus Master 2. Image transfer with ib even when its working is painfully
slow, due to all the background garbage like geo tagging & face
tagging it is trying to do. I do not know what your plans are as far as
editing but master 2 would still be your easiest choice as far as
Olympus software goes.
Hoope this helps.