Hi there, it's Jack at Dyson.I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).Best wishes,JackDyson Online Customer Supporthttp://www.dyson.com
Check the wire connection that feeds that section. to make sure it is being supplied power. Since motor is also not working it has to be something they all have in common -POWER!
Hello, this is Ava with Think Crucial.
To fix any noise issues that your Dyson vacuum gives, a proper maintenance will do the trick. Most of the time cleaning the filters, checking for blockages and clearing the passageways will eliminate the noise. You may refer to your User's Manual for instructions on how clean your Dyson unit.
You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
https://www.thinkcrucial.com/search?type=product&q=dyson
I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
Hello, this is Ava with Think Crucial.
There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.
First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.
While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.
You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
https://www.thinkcrucial.com/search?type=product&q=dyson
I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
Hello, this is Ava with Think Crucial.
There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.
First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.
While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.
You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
https://www.thinkcrucial.com/search?type=product&q=dc28
I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
Your DC28 is not an easy machine to diagnose why the brush roll will not turn. If cleaning the hair and dust from brush roll doesn't solve it the first thing to do is replace the PCB. If that doesn't solve it then you need to install a new power nozzle assembly.
These repairs should be done by a qualified technician.
I need help repairing my Dyson. I cannot push the buttons down to select Short pile/Medium pile or bare floor. The buttons will not push down at all. It will not allow me to select anything. I have very short pile carpet so it does not pick up that well.
Hi Jim, it's Jack at Dyson.
DC28's on/switch and height selector pad are designed to flash in different combinations to alert you to any issues with the machine. If the on/off button is flashing red and no other lights are displayed, this suggests something is jamming the brush bar:
To resolve this, please clear any obstructions from the cleaner head, and remove any threads or hair from around the brush bar. Our video guide shows you how:
If you need further advice after giving this a try, just get in touch with the Dyson Customer Helpline by calling If you'd like any further guidance after you've given this a try, you can reach our experts directly by calling the Dyson Helpline on 1-866-693-9766 (US), or 1-877-397-6622 (CA).
If a repair or a replacement part is needed, we'll be able to provide further information about this, and to confirm whether or not this is likely to be covered under your free 5-year Dyson parts and labour warranty.
The Dyson manuals for pretty much all of the uprights don't show any particular 'click' to full upright: they just tell you to put a foot on the bottom part of the unit and pull backward to put it into vacuum mode. There is some sort of sensor or mechanical engagement in there, since putting the system to full-upright is how you switch it from floor mode to attachment mode (coming of of the handle).
A couple of things to try - follow your manual (PDF Can be seen here Dyson DC28 Animal User Guide ) to try removing and then re-seating the hose assembly into the base of the unit (the bottom connector). I've seen other guidance to that being necessary to have the floor-to-hose switch-over work properly, which might, in turn, be the root of your problem. Likewise, with the unit turned on, see if it will switch to attachment mode (air being sucked through the top of the handle) if you push the back as far forward as you can. If it won't switch, that also points to seating of the tubing assembly not being right.
Good Luck :-)
The manual is here, amongst other places:
Dyson DC28 Animal User Guide Around Page 4, as labeled in the manual, it shows the operator stepping a foot onto the lower unit and pulling the handle back. It's a common instruction for every Dyson upright I've looked at a manual for. Pull a little harder and it should tilt. Try moving it through the full range of motion a few times, and also make sure the lower click connector for the accessory hose if firmly seated at the bottom rear of the unit.
Good Luck!
Hi there I'm sorry to learn your DC28 has had a problem. More information would be required to try and accurately diagnose the problem but if the power has simply cut out, I would first check the fuse in the plug.
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
All the best,
Allan
Hi Claire, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your Dyson DC28. A change in noise could be caused by a number of issues, and as you've mentioned the height selector pad won't adjust either, it's probably best if you can get in touch with our experts directly.
We'll be happy to take some further details, and to talk you through some simple troubleshooting checks when you have your machine easily to hand. If a repair or a replacement part is needed, we'll be able to confirm whether your machine is still covered under the Dyson warranty.
Please email [email protected] with your contact information and the serial number for your DC28. We'll be in touch as soon as possible.
Hi there, it's Jack at Dyson.
DC28 has two washable filters engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3-6 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them in the machine.
I hope this helps. If you'd like further guidance you're welcome to give the Dyson Customer Helpline a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).
I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear u-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:
After removing any blockages from the u-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Hi there, it's Jack at Dyson.
If your DC28 won't recline and you're confident there are no obstructions jamming the changeover valve, I'd encourage you to get in touch directly so we can talk you through some additional checks. If a repair is needed, we can also confirm if your machine is within the Dyson warranty period.
You can reach us by calling 1-866-693-9766 (US) or 1-877-397-6622 (CA). Please have your machine easily to hand when you call - we may be able to resolve things right over the phone.
We'll look forward to speaking with you.
To resolve this, please clear any obstructions from the cleaner head, and remove any threads or hair from around the brush bar. Our video guide shows you how:
If you need further advice after giving this a try, just get in touch with the Dyson Customer Helpline by calling If you'd like any further guidance after you've given this a try, you can reach our experts directly by calling the Dyson Helpline on 1-866-693-9766 (US), or 1-877-397-6622 (CA).
If a repair or a replacement part is needed, we'll be able to provide further information about this, and to confirm whether or not this is likely to be covered under your free 5-year Dyson parts and labour warranty.
