20 Most Recent Western Digital My Passport Essential (WDBAAA5000ASL) 500 GB USB Hard Drive Questions & Answers

Hi,

Can't you just delete the posts you dragged? You can always format the drive and start over again. You can find some guidelines in the link below.

http://support.apple.com/kb/HT3509 - Format external drives to Mac OS - this will delete all data on the file.

Hope this helps

You can download the manual in your preferred language here:

• WD Documentation

If your PC will not recognize the drive now, you will have to use an external formatter program. If it will, thenclick on the drive letter of the drive and choose format from the options menu.

Newegg.com or amazon.com

The PC will not detect a drive that is not spinning. Make sure the power plug is seated properly.

You didn't give much detail as to what happened, but I will suggest what I can. It sounds like you have a corrupted partition which may give you a chance to pull that data off the drive. After your data is saved delete the partition and reformat. >First, if you have a USB cable connection, exchange the USB cable for another; I have seen bad cables do this.>The second thing to try is to access your drive from outside Windows; use the link HERE to download Reatogo. Reatogo is a program that loads from your DVD drive and by-passes Windows and loads into memory. You can then "see" your hard drive and attempt to access your data. It has a Windows XP screen so it is easy to navigate around in. So, do this:>Download from the above link>Double-click the file and burn to a CD>Make sure your BIOS is set to CD=1st Boot Device (the BIOS checks the cd for bootable files before loading Windows).>Reboot with the CD in the DVD drive; this takes a long time to load so be patient. You may think the load has stalled, but it hasn't. When finished loading, you will see a duplicate of the Windows XP desktop, and your hard drive will be listed. Click on it, and if the hard drive is still working you will see your C:\ directory. Plug in a flash drive, locate your data, and drag & drop it onto the flash drive..If that doesn't work, post back for additional things to try.Wish you the best!

maybe the cable plug of the WD my passport is broken

w7

First, please disconnect all USB devices and then perform the following steps:

Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.

In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

for xp

click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X

you will need to update/reinstall drivers

right click to reinstall drivers

if you can see your usb but its not working

ports(com&lpt)right click update driver

sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable

just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

if you can see your usb drive but its not working

ports (com&lpt) right click update driver if this fails to fix the problem

check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts

if this fails to fix the problem there might not be enough usb power for it to be recognised

you might have to install a usb 3 card they are cheap and easy to install you can buy these on Ebay very cheap

http://www.ebay.com.au/itm/PCI-e-PCI-Express-USB3-0-Card-new-NEC-720200AF1-chipset-/330608109325?pt=LH_DefaultDomain_0&hash=item4cf9c7670d

$10.65 free postage

You might get these on Ebay im not sure which country you are in this might guide you to one you could get this on Ebay if you dont have an account you will need to create one https://scgi.ebay.com/ws/eBayISAPI.dll?RegisterEnterInfo Add Email adress Add Bank Acc Add Credit Card also add your postal adress also add a paypal account when you get to the paypal login page at the bottom you will see new to paypal sign up tab paypal to create an account paypal registration password ,bank card /credit card,phone numbers home/mobile ,email adress and a postal adress http://www.paypal.com/ be very specific when you type in the search always ask questions? before you make a purchase and keep the email/s for security reasons if the item arrives and its not as described you will even see the pictures of your item so you cant make a mistake and get them home delivered also Downloads to Recover Your Files and Save Your Bacon and 10 Best Free Hard Drive Utilities.

Some addition links found on Googlehttp://www.datarecoveryreview.net/

http://www.cleverfiles.com/

http://www.easeus.com/resource/hard-disk-data-recovery.htm

hope this helps

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red xright click to reinstall drivers or

if you can see your usb but its not workingports(com&lpt)right click update driver

if this fails to fix the problem

check usb leads for secure dust free seating

sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable

just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter. Then restart computer then check. Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4

if still no luckyou might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap hope this helps

You may need to be an administrator to carry that function out. If you are an administrator then you could try to use a third party software to do the format.

Download the dirver from this link http://support.wdc.com/product/download.asp?groupid=214&sid=108&lang=en

whether you need installation info, updates, drivers and manuals its all on this page: http://support.wdc.com/product/download.asp?groupid=209&lang=en
i could not find any downloadable pdf that was a one piece manual however
Please like my answer :)

Your portable harddisk is not working because the hardisk inside is bad or damage, try to change the hardisk inside. it also happen to me and when i chage the hardisk it works.



Thanks for using Fixya

This means that the WD could is trying to connect to the computer but looses the connection. Try plugging the usb cord in another usb slot on your computer. Or try using another cable. Make sure the WD is not giving out any red led light on the device.

Formatting a new device makes comform with computers requirements during when spaces have least been manipulated. Once formatting were attained on new device, the computer on which was perform on becomes the default resource initiator. During the course of computer to devices productivity, an alteration either as attempting to achive functionality with another computer likely compromises the prior setup structures unless the computer were similarly compartible. However,, once the device has requested to format has several observations. First, disconnecting the device from the computer least would least have caused any mutations only requires to reconnect. Allow the computer to recapture the missing communcation produced.

The drive is most likely formatted NTFS. You will need ti install software on your mac such as NTFS-3G to enable you to read and write to the drive. If you need to use this drive for PC and Mac you will to copy all your files to your computer and then reformat it FAT using Disk Utility. Remember to copy all your data from the drive before formatting as it will ease it.

Assign a drive letter for the External drive.

• Right Click on My Computer
• Scroll to Manage
• Select Disk Management
• Locate the External drive in the lower bottom Right corner, Right Click, Select Assign Drive Letter. Ok/Close

Open up My Computer, and you should see your External drive with your new drive letter assigned to it.

Backup all your "data" from your 13.
Reinstall Mac OS, and then reinstall the WD software.
If you still have a problem, then you have a "hardware" problem with your 13 -- take it to a qualified Apple technician for professional trouble-shooting.

ok .. firstly your hd contains a autorun.inf file that the comouter detects and follows the instructions of.. This file gets overwritten or deleted it fails to work.. Also more than likely it has a virus infection.. The virus spreads by overwriting you autorun file to initiate itself everytime you connect your harddrive.. You will need to run a virus scan and remove it..

To remove the autorun the virus has created ples

• connect your drive
• click start then computer
• right click you WD hard drive and click explore
• find the autorun.inf file,, right click and click edit.. or open with notepad
• replace the contents of the file with the following

[WD Silent Installer]
Model=My Passport Essential
Program1=WDSetup.exe

thats it ,, save it and exit..

PS REMOVE VIRUS FIRST.. USE AVG FREE ANTIVIRUS AND SUPERANTI SPYWARE..

for more details click this link

http://www.fixya.com/support/r4245067-virus

The Smart is on verge of showing that the hard disk has plenty of bad sectors, and cannot be trusted for data.A data recovery expert is needed to get data first and If you can clone the patient hard disk to a new donor hard disk , then your NAS will be up and working.I hope there are no head reading issues.