20 Most Recent Alessi Al384730-640 Cordless Electric Kettle Questions & Answers

The switch is most likely defective and has to be changed. It is also possible that the heating element is pulling too much current and also has to be changed.

An appliance service tech would have the tools to test the kettle and determine the exact fault.

Jerry G.

If you do not want to use any strong solutions ...and the issue is not caused about scratches or such ..than strip it down on any plastic or things that may melt ..and use a large pot and boil it with a detergent for a while ..This will get rid of any calcium deposits and such ...You can use a vinegar solution too ...Boil with detergent half an hour ..than use a water and vinegar 1/3 solution and boil it too ...This will take care of the oxidation .

If it do not have any obvious way to fix it (locking clips or screws) and it was just inserted on the metal part ..than you can use some kind of glue for plastic and fix it back again .a super -glue will work or a strong plastic adhesive .Clean both ends so that any grease to be removed...and apply the adhesive on the plastic end .. and than insert it to the metal end ..in such a way that the adhesive to fill the space and the excess substance will drain off when you press them together. leave them to react for a while without touching them ..be sure you choose a temperature resistant adhesive ...

Have you tried using it on a different socket outlet ? Possibly there is a problem with the wiring at this socket.
If the electricity supply "trips" at the consumer unit it is either the RCD which trips due to e.g. the base of the kettle becoming wet or alternatively the MCB tripping due to an overload which shouldn't happen unless there is a fault in the kettle.
When you got a replacement kettle presumably they replaced the base also?

Hello. Typically one does not rewire these devices as the cost is prohibitive. Instead use an international converter travel kit available at places like radio shack, walmart, drug stores. Joe

The only thing you haven't tested is the switch, and that is the item that is most likely to fail. https://www.google.com/search?q=alessi+plisse+kettle+not+turning+on ..

Send it back under warranty and have it replaced for a new one.

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check with a dealer of such an item

The kettle in the illustration is designed for a hob and doesn't have a switch... There is an electric version available at what I consider a grossly inflated price of £218 in the UK. Like many other appliances, kettles used to be easily and cheaply repaired by any handy person but the arrival of the jug kettle and then the dreaded disc element made repairs more expensive than a replacement and they became a throw away item, especially as spare parts stopped being standard items and for most models either weren't available or were available but were priced not to sell. I have little doubt the kettle will have to be at least partly dismantled to discover the problem. I would like to know there are spare parts available for this kettle before I started taking it apart because plastic can be an unreliable material after regularly being heated for a while and the process of dismantling a mass produced item isn't always intuitive. It might be better to contact the manufacturer to check if they offer a repair service.