20 Most Recent Polycom HDX 7002 XLP HI DEF-VIDCONF Video Conferencing Questions & Answers

check that you allocate a fix IP in the router. At times it could be re-allocated to a dynamic IP and this cause the failure to maintain the connection.

Constant red means it is set and ready to record messages after x amount of rings. Flashing red means you have a message. Please always include the model number is such questions and I can find you a manual. Polycom has lots! https://www.google.com/search?q=Polycom+phone+manual ..

try this on the manual: https://www.google.it/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0CC4QFjAC&url=http%3A%2F%2Fsupport.polycom.com%2Fglobal%2Fdocuments%2Fsupport%2Fsetup_maintenance%2Fproducts%2Fvoice%2Fvortex_ef2280_programming_guide.pdf&ei=Z_j_VNXZH4vlaqq-gdAH&usg=AFQjCNGMJQMh4hSijpy9ic619NkkmlKOPA&bvm=bv.87611401,d.d2s

are you sure this feature is not blocked on your line? check with another phone connected to the same socket if you can dial the same numbers

hello This is not a dialing but trying to connect to the IP address setup in the system. Start editing the IP address giving the one that you would have already allocated to the device in the Router (i.e. 192.168.1.99) and then reboot it. It should connect then automatically. Best regards