Hi h rosson9821,
Depending on your specific model (typically Philips GoGear products begin with "SA"), you can perform a Repair/Recovery which will restore your product to factory settings as well as update the firmware (and improve performance).
After performing a Repair, be sure to leave your player charging for
at least 2 hours and practice a regular charging routine.
For FAQ's, manuals, software, chat, and more, you can visit the Philips Support site at
www.philips.com/support (enter your model number to find product specific information).
If you have additional questions, you can reach Consumer Care at 1-888-744-5477.
Hope this helps! If so, let me know by rating this solution!
REPAIR INSTRUCTIONS:
To
reset the player, please use a hard sharp object such as the tip of a ball-pen to insert the
RESET hole
GENTLY and then
press and hold the power slider to switch on the player.
If the reset method does not help, please try Device Manager:
1. Install the
Philips Device Manager and run it with your player connected to PC.
(You can download it under Software & drivers section in the product web page.)
2. Run the
Device manager Software on your PC.
3. Click the
Repair tab in the Device Manager,
press and hold the
VOL+ button on your player to perform the repair function.
4.
Safely disconnect the player from your PC when the repair is completed.
5. Turn on your player.
6. Go to
Settings -->
Information to check the current firmware version. If the firmware is
6.28 or higher, the problem should be solved.