There is most likely something stuck in the rubber hose between the drum and the pump, Unfortunately this is not easy to get to as it requires tilting the machine back and climbing underneath to remove the hose and check it. Make sure you disconnect the power before doing this.
I would recommend having someone look at the machine. There are a few things that could be causing this to happen (The hose, your steam sensor) and it's better to spend the $ on getting it fixed than just purchasing parts that may or may not fix the issue. Good Luck!
The unit has probably not drained and sensors are telling it not to add water. On the front of the machine is a door near the bottom that you remove and you can see the filter cap behind that door. If you remove that you can clean the filter. However, you will get lots of water all over the floor. So be ready with a vacuum cleaner that can handle water.
i think an inlet valve has a fault or has gone rusty inside becouse its worn
you should get someone in too fix it for you
or
you can tell which valve is faulty
usualy at the back there is a red hot water and a blue cold water
if you have both connected
turn off the red one under the sink and see if the water stops
try the blue next
if it stops then replace the valve
associated with the bad water intake
viola a fixed machine
two connections and two screws
you shouldnt use it just now incase the valve decides to open fully and stay open can reck your home
1. Unplug the washer. 2. Unscrew the 2 screws at the top back of the washer that secures the top of washer pane, slide it back and lift off, remove and set aside. 3. Pull out the dispenser tray and depress the tab at the back to full remove. 4. Remove the dispenser mounting screws, slide the dispenser back. 5. Carefully pull the control panel off from the top, disconnect the two wire harnesses and set the control panel aside. 6. Use needle nose pliers to remove the retaining wire and spring from the door boot seal, pull the seal away from the lip of the front panel. 7. Remove the 3 door mounting screws to release door latch assembly from the front panel. 8. Open and detach the filter access door and release the drain tube from the retaining tab. 9. Remove the screws inside the filter housing securing the front panel. 10. Carefully lift the front of the washer up and support it. 11. You can now remove the screws at the bottom securing the front panel(if your has these, mine were missing). 12. Now is also a good time to detach the pump assembly wire retainer from the base(small white plastic tab sticking downward). 13. Remove the support and gently lower the washer back down. 14. Remove the mounting screws on top of the front panel. 15. Now, use a flat head screw driver to depress the locking tabs to release the front panel from the frame. 16. Detach the recirculation hose from the retaining brackets on the inside of the front panel and set the panel aside. 17. Uncap the drain tube, and drain the excess water, then recap the tube. 18. Release the retaining clamps securing the hoses to the pump assembly and slide the hoses off.(be prepared for some water to spill). 19. Remove the two screws securing the pump assembly to the mounting bracket. 20. Now, push the assembly back to release it from the base. 21. Next, detach the drain pump cover(top white plastic cover) and disconnect the wires, now remove the 3 mounting screws and pull off the old pump. 21. Install the new drain pump by properly aligning it on the assembly. 22. Replace the mounting screws to secure. 23. Connect the wires to the new pump and snap on the cover. 24. Position the pump assembly into the cabinet base by inserting the mounting tab into the slots in the base, then push forward. 25. Replace the screws to secure the assembly to the mounting bracket. 26. Snap the wire retainer into the base. 27. Reattach all of the hoses to the appropriate ports on the assembly and position the retaining clamps to secure. 28. Replace the front panel, by aligning the slots in the panel with the tabs on the base. 29. Secure the recirculation hose in the retaining brackets, making sure the door latch is inside the cabinet and snap the top half the panel into position. 30. Replace the screws on top. 31. Lift and support the washer, then replace the screws on bottom. 32. Remove the support and lower the washer. 33. Replace the 2 screws in the filter housing. 34. Secure the drain tube under the retaining tab. 35. Reattach the filter access door and snap it closed. 36. Now, realign the door latch assembly in the front panel, and replace the mounting screws. 37. Align the boot seal on the front lip of the panel. 38. Replace the retaining wire and spring to secure. 39. Replace the control panel, by first reconnecting the wire harnesses. 40. Now, insert the control panel tabs into the slots into the trim and snap the top half of the panel into place. 41. Reposition the dispenser and replace the mounting screws. 42. Slide the tray into place. 43. Reposition the top panel by aligning the edge of the panel with tabs on the support bracket, then push forward.
44. Replace the screws at the back. 45. Plug the power cord back in. Your done!
Your washer should be ready to use now!!! Good Job!
You should find this video useful, even if it is for a different model washer, it is what I used as a reference. Drain Pump Replacement part DC31 00054D Samsung Washer Repair
1. Unplug the washer. 2. Unscrew the 2 screws at the top back of the washer that secures the top of washer pane, slide it back and lift off, remove and set aside. 3. Pull out the dispenser tray and depress the tab at the back to full remove. 4. Remove the dispenser mounting screws, slide the dispenser back. 5. Carefully pull the control panel off from the top, disconnect the two wire harnesses and set the control panel aside. 6. Use needle nose pliers to remove the retaining wire and spring from the door boot seal, pull the seal away from the lip of the front panel. 7. Remove the 3 door mounting screws to release door latch assembly from the front panel. 8. Open and detach the filter access door and release the drain tube from the retaining tab. 9. Remove the screws inside the filter housing securing the front panel. 10. Carefully lift the front of the washer up and support it. 11. You can now remove the screws at the bottom securing the front panel(if your has these, mine were missing). 12. Now is also a good time to detach the pump assembly wire retainer from the base(small white plastic tab sticking downward). 13. Remove the support and gently lower the washer back down. 14. Remove the mounting screws on top of the front panel. 15. Now, use a flat head screw driver to depress the locking tabs to release the front panel from the frame. 16. Detach the recirculation hose from the retaining brackets on the inside of the front panel and set the panel aside. 17. Uncap the drain tube, and drain the excess water, then recap the tube. 18. Release the retaining clamps securing the hoses to the pump assembly and slide the hoses off.(be prepared for some water to spill). 19. Remove the two screws securing the pump assembly to the mounting bracket. 20. Now, push the assembly back to release it from the base. 21. Next, detach the drain pump cover(top white plastic cover) and disconnect the wires, now remove the 3 mounting screws and pull off the old pump. 21. Install the new drain pump by properly aligning it on the assembly. 22. Replace the mounting screws to secure. 23. Connect the wires to the new pump and snap on the cover. 24. Position the pump assembly into the cabinet base by inserting the mounting tab into the slots in the base, then push forward. 25. Replace the screws to secure the assembly to the mounting bracket. 26. Snap the wire retainer into the base. 27. Reattach all of the hoses to the appropriate ports on the assembly and position the retaining clamps to secure. 28. Replace the front panel, by aligning the slots in the panel with the tabs on the base. 29. Secure the recirculation hose in the retaining brackets, making sure the door latch is inside the cabinet and snap the top half the panel into position. 30. Replace the screws on top. 31. Lift and support the washer, then replace the screws on bottom. 32. Remove the support and lower the washer. 33. Replace the 2 screws in the filter housing. 34. Secure the drain tube under the retaining tab. 35. Reattach the filter access door and snap it closed. 36. Now, realign the door latch assembly in the front panel, and replace the mounting screws. 37. Align the boot seal on the front lip of the panel. 38. Replace the retaining wire and spring to secure. 39. Replace the control panel, by first reconnecting the wire harnesses. 40. Now, insert the control panel tabs into the slots into the trim and snap the top half of the panel into place. 41. Reposition the dispenser and replace the mounting screws. 42. Slide the tray into place. 43. Reposition the top panel by aligning the edge of the panel with tabs on the support bracket, then push forward.
44. Replace the screws at the back. 45. Plug the power cord back in. Your done!
Your washer should be ready to use now!!! Good Job!
You should find this video useful, even if it is for a different model washer, it is what I used as a reference. Drain Pump Replacement part DC31 00054D Samsung Washer Repair
