20 Most Recent Kenmore 44072 Front Load Washer - Page 3 Questions & Answers

If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here's the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here's a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don't own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there's nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT - DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console - DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). "C00" will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.


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It appears your idler or drum pulley has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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The trick is to clean the interior using regular detergent, baking soda, and hot water; run a complete cycle without any laundry in it. Wash the rubber boot where the door seals with same mixture at which point the interior should smell fresh and clean. Now is the time to leave the door open after use so that the remaining moisture can evaporate out to prevent mold growth. Hope this helps!

Rear Tub Bearing Replacement



This advice is for replacing the rear wash tub shell of most FRONT LOADER models. This is a repair that would be rated as difficult due to the extensive disassembly and reassembly of components.

The requirement to replace the rear wash tub shell is usually attributed to the rear tub bearing failure in which the bearings are molded into the tub and cannot be replaced otherwise. In some situations the replacement of the inner spinner basket (stainless steel tub) may also be required due to the corrosion and breakage of the spider arms in the back of the basket that support the basket.

SYMPTOMS: Washer exhibits excessively loud "rumbling" type noise during the spin cycle, excessively vibrates, or won't spin at all.

DETERMINING IF THE BEARING AND SPIN BASKET ARE BAD: With the washer door open, place your hand inside the basket and push straight up. If there is excessive play in the tub (wobbles up and down) the bearing is probably bad. If the spinner basket scrapes against the outer tub shell when you give it a spin, you will have to replace the inner spin basket as well. Unfortunately, you cannot see the condition of spinner basket supports until it is removed from the outer tub shells. In some cases, a brownish colored stain my show up on clothing as the bearing seal has been breached and leaks into the spinner basket.

Before starting this repair, make sure you read through all instructions thoroughly and place the washer is in an area that gives you plenty of space to work.






DISASSEMBLY:

1. Unplug washer and turn off water supply.
2. Disconnect washer inlet supply lines and remove drain hose from standpipe.
3. Using a shop vac, pull a vacuum on the drain hose to remove all residual water from the drain lines, tub and drain pump. If you do not own a shop vac, remove the lower panel under the door and locate the drain pump. If the drain pump has a clean out trap, lay out some old towels, and open the trap to allow water to drain. If the pump does not have a drain trap, disconnect one of the drain pump hoses.
4. Remove the lower panel under the door (if you haven't done so in the previous step) and remove the washer top and back panels.
5. Disconnect the dispenser hose from the top of the wash tub and disconnect the hose on the side of the tub going to the pressure switch.
6. Remove the hose that leads from the bottom of the wash tub to the drain pump and remove the drain hose that leads to the standpipe.
7. Remove the door bellow (rubber door boot) from the door frame ONLY and push inside the tub. Leave the other end of the door boot attached to the tub shell. If this is a small front loader, the bellow is cemented to the washer door frame. Use a putty knife to slowly peel the rubber from the door facing. If this is a large HE or Duet model, the bellow is held in place by a small hoop spring. It is located in the seam of the bellow along the door frame at the six o'clock position. Pull the spring out and carefully stretch it apart to remove the hoop from the seam. With the hoop removed, the bellow can be pushed inside the wash tub. Remember to remove the bellow from the water inlet tube that leads from the dispenser.
8. Remove the washer support shocks from the wash tub. The large HE model and Duet models are removed by grasping the upper portion of the shock and turning counter-clockwise. The shock will snap loose and can be pushed aside. Leave the lower portion installed in the bottom of the washer. If this is a small front loader, the shocks are held in place by plastic pins. The pins have a locking tab that needs to be compressed while pushing the pin out of the hole. This is NOT any easy task and it will take some effort. HINT: If you use a long socket that fits snugly over the pointed end of the plastic pins, it will compress the locking tab and enable you to use a hammer to carefully tap them free. NOTE: Large HE models and Duets have 4 shocks, while the smaller models may only have 2.
9. Remove the Drive Motor belt by grasping it near the top and pulling towards you while rotating the large pulley. The belt should slip off.
10. Remove the Drive Motor and Motor Control Board. Carefully label all connections, so you know here the go when have to re-install them.
11. Remove the back casing brackets so the entire back of the washer is open.
12. Remove the rear counter weight from the wash tub to minimize some of the weight.
13. This next step may require two persons: With the tub still suspended by the upper support springs, slowly lay the washer all the way on its back while supporting the wash tub. NOTE: Place something under the washer to support the tub shaft as you lay the washer back (i.e., old blankets, cardboard boxes, etc.) Once the washer is lying down, remove the upper support springs and set the cabinet upright. The wash tub should be now free from the washer cabinet.
14. Set the wash tub assembly upright and remove all the screws around the perimeter of the tub shell halves. NOTE: An electric screw driver with socket attachment works wonders and will speed up this process. If the tub is held together with clips, use a screwdriver along the tub edge under each clip and pry up to remove.
15. NOTE: If you plan on reusing the door bellow, use care not to damage any of the rubber. Place some old towels down and lay the wash tub assembly with the front opening face down. Lift the rear shell off the inner wash basket shaft. You can now inspect the spider arm supports of the spin basket. If the supports are cracked or broken, or if the shaft is worn, you will need to replace the spinner basket.
16. Remove the spinner basket assembly and inspect the front tub shell. In most cases the front shell can be reused and will not require replacement. If the inside of the front shell is damaged, however, it will require replacement.




REASSEMBLY:


1. Reassembling the tub shell parts and inner spin basket is self-explanatory. Just make sure you tighten all screws evenly in a crossing pattern as you tighten the tub shells. If the tub is held together with clips, they can be tapped back into place with a hammer. Use the same crossing pattern to ensure the shells are tightened evenly.
2. Lay the assembled tub shell with the opening face up. Make sure you support the spin basket shaft.
3. Lay the washer casing down over top the washer tub shell.
4. Insert the upper shell support springs into the wash tub and support spring brackets.
5. Raise the washer casing to the upright position, making sure the tub does not swing forward into the washer front. Re-install the rear counter-weight and washer back brackets.
6. Re-install the washer support shocks.
7. Re-install the drain line hose.
8. Re-install the Motor Control Unit and Drive Motor.
9. Re-install the Drive Belt pulley and belt. The belt is installed by placing it into the Drive Motor shaft, first. Make sure there is a one-groove gap between the belt and the end of the drive shaft. With your left hand hold the belt on the drive pulley and guide it around as you turn the pulley with your right hand in a clockwise direction. This can take some effort.
10. Re-install the hoses that lead from the bottom of the wash tub to the drain pump, and pressure switch.
11. Re-insert the water inlet tube into the rubber door bellow, ensuring the rubber is seated past the flange on the tube.
12. Pull the door bellow through the door frame opening and reseat it. If this is a small model front loader the door bellow will have to be cemented back in place with appliance door gasket adhesive. If this is a larger model front loader that has a hoop spring to hold the bellow in place, insert as follows:


- Place the hoop into the groove of the door bellow along the facing of the door frame with the spring in the 6 o'clock position.
- With both hands gradually work your way around to the 4 and 8 o'clock positions and stretch the spring apart.
- Push the spring and hoop into the groove.

NOTE: It may require a second person to get the door bellow back in place.

1. Re-install the rubber dispenser hose to the top of the wash tub.
2. Re-install back panel and top panel and hook washer back up to water source. Make sure the drain hose is placed back in the standpipe.
3. Leave the bottom washer panel off and plug unit back in. Test operate and check for leaks. If no leaks are present, re-install bottom panel.


Some other parts that may have to be considered when performing a rear tub shell replacement:
- Rubber Door Bellow
- Spinner Basket (if arm supports are damaged)
- Front Tub Shell (if signs of internal damage)
- Drive Pulley (can sometimes become damaged trying to remove old one)
- Drive Belt (check belt during parts removal for wear)
- Wash Tub Support Shocks (The shocks can sometimes break when trying to remove)

NOTE: 1. If you replace the front tub shell you will need to remove the door bellow and front counter-weights and install them on the new shell. 2. If you replace the spinner basket, some do not come with the wash tub fins. Make sure you remove and re-install the old ones in the new tub if required.

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"F02" is a Long Drain error. This is usually an indication of an obstruction somewhere in the drainage system, or a failed drain pump. In most cases, the drain pump reservoir just needs to be cleaned out. The following link explains how:

http://www.fixya.com/support/r3574284-checking_the_drain_pump_on_a_front_loade

If you check the drain pump reservoir and the problem still persists, you may have a pump with a damaged motor/impeller, or something lodged in one of the drain lines. In particular, the drain line that runs from the bottom of the wash tub to the inlet side of the pump.

I recommend you remove the inlet hose, as well, and inspect for clogs. In is common for small garments to become lodged in this area and restrict water flow to the drain pump. Check the output drain line for obstructions as well.

It does not take much to damage these small drain pumps. The error code is generated if the drain cycle exceeds 8 minutes. So...if the impeller or motor become damaged, and the pump does not pull water at the correct volume, you may still experience the drain error. Since you found screws in the pump, you may have damaged the small impeller and/or the motor. If this is the case, you will have to replace the pump in order to get the error to clear. The following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

Replacements parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between sites, so shop and compare. The first three sites listed also have helpful exploded view parts illustrations to assist you with locating and properly identifying the parts you may need.


NOTE: For a full explanation of all the error codes, each one of these appliances come with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front fett of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and let me know if you have any further questions. I hope you find this information helpful.

NOTE: "SUD" is a suds error detect that can commonly occur in conjunction with the "F02" error. This is a result of too much air being detected in the drainage system. In most cases, correcting the drainage problem will correct BOTH error codes.

A lot of concerns have been raised about door bellows molding, mildewing, and/or ripping and needing replaced. A replacement bellow isn't cheap (prices vary, but are around $75-80), so hopefully these helpful steps will eliminate the need to call a repair service and pay the additional labor charges. This is a repair of MODERATE difficulty. Just follow these steps:

1. Unplug the washer.
2. Remove the washer top panel by removing the three torx-type screws (or 7mm) where it attaches in the rear of the washer. The panel should slide back, and then lift off.
3. Remove the operator console by removing the dispenser and the scew(s) behind it. Take a putty knife and insert it under the console seam right above the door. If you push in slightly while pulling outwards the panel pops off. Use care not to pull or damage any of the wiring. You can leave the wires attached and simply lay the console across the top of the washer out of the way.
4. Locate the wire hoop retainer around the rubber door boot. It is located behind the rubber seam where it attaches to the door frame. Follow this hoop around to the bottom of the door opening and locate the wire tension spring. Gently pry this spring apart and pull the wire hoop from the groove. Pull the rubber boot from the frame and push it inside towards the wash tub. You will also have to remove the door boot from the fill tube on the left hand side of the door opening. There is a small wire clamp holding it in place.
5. Remove the three screws that hold the door latch assembly in place. This is on the right hand side of the door opening. You can leave the latch in place as long as you remove the screws and push it inside slightly to remove it from the front casing of the washer.
6. Remove the door by removing the screws holding the hinges in place. Use care to support the door hinges when loosening. They can bend. Set the door aside in a location where it will not get stepped on or broken.
7. Remove the lower kick panel under the door. There are 3 screws under the bottom edge holding it in place. Sometimes the panel can stick. A slight tap on either side will knock it free.
8. Remove the front washer casing by removing the four remaining screws that are holding it in place. There should be two at the top and two at the bottom. Set the front casing aside.
9. Remove the old door boot by locating the large clamp that attaches it to the wash tub. Loosen the 7mm nut and the boot will detach from the tub. Also remove the boot from the fill tube coming from the dispenser.
10. Install new door boot on the wash tub and install clamp. There should be instructions that come with the door boot with guide marks to ensure you align it correctly. Once you have the boot in place, tighten the clamp enough to where it is snug. DO NOT over-tighten or you may damage the tub and or clamp. In most cases the clamp will break.
11. Once you have the boot in place, re-install everything in the reverse order of how I explained to disassemble. Make sure you connect the door latch assembly BEFORE you re-install the outer portion of the door boot. Also, make sure you install the boot completely over the fill tube. There should be a ridge on the tube where to stop. Sometimes the tube is not inserted all way into the boot and water will leak behind it. The clamp is always difficult to get back in place. If you cannot get the clamp to go back over the tube, you can live without it. Some newer models do not have them installed. Just make sure it is a snug fit where the rubber boot fits ALL the way back to the plastic ridge on the tube.
12. When you get the point where you are ready to install the door boot back over the frame of the door opening ensure you fit it snugly all the way around the door. Beginning at the top of the door, start inserting the wire hoop back into the groove. Make sure to wire spring points towards the bottom. As you work your way around the door to the 4 and 8 o'clock positions, you will need to maintain some constant downward pressure while pulling the spring apart in order to snap it back into place. It would be advisable to use a second set of hands to hold the wire hoop in place while doing this as it has the tendency to want to come out of the groove.
13. Once the door boot is back in place, re-install the operator console and washer top.
14. At the operator console, select DRAIN SPIN, NO SPIN and press any button under OPTIONS 4 times (has to be the same button, though). This will place the washer in diagnostics mode. You should hear the door latch lock and "C00" will be displayed on the console. The washer will run through a series of tests filling the tub, tumbling, draining, and then a final spin. If you do not wish to wait for the test to complete you can press CANCEL at any time. The test checks out everything and takes about 15 minutes. Look for any leaks.


Step 6--Removing the door. After you remove the three screws in Step 5, there is only one screw to remove in step 6 on my model. It was hidden behind a plastic cover that makes the hinge look pretty. You'll see on the inside of the door that two plastic prongs/tabs extend into holes in the hinge. If you push on them laterally and pull out, the tabs will pop out. Outside the door on the left side of the machine, you'll see the plastic cover that is connected to those plastic tabs and is hiding the hinge. On the outside cover piece, there is a flat tab that extends up into the plastic housing above it. If you gently pull the cover downward and out the whole plastic cover will come off revealing the one screw that needs to be removed to take the door off.
Step 7--Removing the Kick Panel. The middle screw is more difficult to reach than the sides. You may need an extension for your screwdriver and/or shims or a helper to prop up the washer while you remove the middle screw.
Step 8--Removing the washer casing. The step says to remove the screws and set the casing aside. My model (2005-ish) has wires connected to it. Rather than being able to remove it, it swings open like a door with the wires as the hinge. I simply used a box to prop up the outside part of the door so it did not sag and stress the wires.
Step 9--After you remove the old rubber bellow, you will likely see a lot of dirt, mold, and junk where the bellow was. Clean that stuff off with a cloth sprayed with a gentle cleanser before installing the new bellow. We replaced our bellow because of mold and mildew and bad smelling stuff. That dirt and junk is part of the problem. Clean it up before you install the new clean bellow.


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Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

It appears your drive belt/coupling has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

1. Find out where the leak is coming from. Does it leak constantly or during one part of the cycle?
A constant leak means the leak is in the valve where the hoses hook to the washer, the supply valves, or the lines to the washer from the water supply.
The other two options are when the washer is agitating or pumping the water out between cycles.


2. See if it leaks during both cycles and the test there would be to lift the lid just as it starts to drain and wait to see if the water stops leaking.
If it doesn't, then run the drain cycle to see if it gets worse or better.
Results may not be immediate as it would take a few minutes for whatever water there to finish dripping.


3. Wait until the water has been pumped out, lift the lid and check the drip again.
When the location of the leak has been determined, unless the washer has been frozen, most leaks can be fixed without parts and just using hand tools.
If you have an older, top load washer, the back or front will come off so you can observe where the leak is coming from.

WARNING. You are working with a moving, electrically hot machine that could flood.
You must take your time and not put your hand or hair in somewhere that can catch you.
You should not have to get into the upper control center, thus reducing the shock hazard.

4. Before turning the machine on, remove a cover. On some washers, there are two screws on the bottom L & R front corners that take the front panel loose.
Once the screws are removed, the front cover is hinged at the top and you simply pull the bottom away from the machine until it comes un-hooked, and set the cover aside.

There shouldn't be many exposed wires or ends, but a few. Don't touch the terminals or lay something metal in the machine that could fall on the terminals.


5. Take a flashlight, look for obvious leaks or better, water stains around nuts, hose clamps, etc.
Most likely you'll see some water residue here and there and that would be normal as a washer is wet. Look for puddles, long white streaks, calcium deposits.
Most likely, you won't find standing water, but some clues of where you should look when the machine is running.
Unless this leak is so obivous you can see what's wrong, you don't need to start it and you should repair the problem.
Once possible areas have been identified, you should start the machine as if you had a load in it and start to watch for the leak.

WARNING- Make sure you have no tools laying in the machine and you are out of the way. There are spinning parts and live wires once you turn the machine on.
Stay clear, and watch your hair and hands.

Once the machine is full and starts its cycle, look for leaks.
Let the machine do its cycle and as it goes into each part of the cycle, look for the leak.
Once you find a drip, stop the machine by lifting the lid or pulling out on the control knob, and now observe more closely.
Remember, water runs down; where it drips is not necessarily the place of origin.

6 Find the leak and make the needed adjustment (which will be all that is necessary most of the time).
If it is a part you need, get the make, model number and serial number of the washer and call an appliance parts dealer or repair service if you don't think you can repair the problem.



If the washing machine leaks water while it is filling, pull it away from the wall and see if the water drips from the inlet hoses or valves as the unit fills.
If it does, tighten the faucet packing nuts. Then, inspect the hoses and replace them if they have become cracked.
Also look for cracks in the casing of the inlet valves. Unplug the unit and lift the top to better inspect the valves.

Replace any valves that are cracked.

Valves usually crack when the hot water in the house water supply is heated to greater than 170 degrees.
They also crack if the house is left cold during the water and water is not drained from the unit. A cracked inlet nozzle can leak during fill.
The leaking water will drip down the outside of the tub and collect under the unit. Be sure that the hose connected to the inlet nozzle is tightly clamped.
Replace the nozzle if you find cracks in it.

If the leaking occurs at some time during the wash sequence other than when the machine is filling with water, unplug the unit, remove the back panel and examine the parts under the machine.
You can make a closer inspection by tipping the unit over onto it's front or side.

Tighten hose clamps that have become loose. If water is leaking from the pump, replace the pump.

The gasket between the tub and the splash guard may wear out and leak. To check the gasket, lift the top and remove the snubber and splash guard.
Replace a worn gasket. A hole in the bottom of the tub can develop.
If the hole is less than 1/4 inch in diameter, remove the agitator and basket and seal the hole.
If the hole is larger, replace the washing machine or tub.




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Rear Tub Bearing Replacement Whirlpool Frigidaire Kenmore Front Loar Washers



This advice is for replacing the rear wash tub shell of most Kenmore Elite HE model FRONT LOADERS, along with Whirlpool Duet, and some Frigidaire FRONT LOADER models. This is a repair that would be rated as difficult due to the extensive disassembly and reassembly of components.

The requirement to replace the rear wash tub shell is usually attributed to the rear tub bearing failure in which the bearings are molded into the tub and cannot be replaced otherwise. In some situations the replacement of the inner spinner basket (stainless steel tub) may also be required due to the corrosion and breakage of the spider arms in the back of the basket that support the basket.

SYMPTOMS: Washer exhibits excessively loud “rumbling” type noise during the spin cycle, excessively vibrates, or won’t spin at all.

DETERMINING IF THE BEARING AND SPIN BASKET ARE BAD: With the washer door open, place your hand inside the basket and push straight up. If there is excessive play in the tub (wobbles up and down) the bearing is probably bad. If the spinner basket scrapes against the outer tub shell when you give it a spin, you will have to replace the inner spin basket as well. Unfortunately, you cannot see the condition of spinner basket supports until it is removed from the outer tub shells. In some cases, a brownish colored stain my show up on clothing as the bearing seal has been breached and leaks into the spinner basket.

Before starting this repair, make sure you read through all instructions thoroughly and place the washer is in an area that gives you plenty of space to work.






DISASSEMBLY:

1. Unplug washer and turn off water supply.
2. Disconnect washer inlet supply lines and remove drain hose from standpipe.
3. Using a shop vac, pull a vacuum on the drain hose to remove all residual water from the drain lines, tub and drain pump. If you do not own a shop vac, remove the lower panel under the door and locate the drain pump. If the drain pump has a clean out trap, lay out some old towels, and open the trap to allow water to drain. If the pump does not have a drain trap, disconnect one of the drain pump hoses.
4. Remove the lower panel under the door (if you haven’t done so in the previous step) and remove the washer top and back panels.
5. Disconnect the dispenser hose from the top of the wash tub and disconnect the hose on the side of the tub going to the pressure switch.
6. Remove the hose that leads from the bottom of the wash tub to the drain pump and remove the drain hose that leads to the standpipe.
7. Remove the door bellow (rubber door boot) from the door frame ONLY and push inside the tub. Leave the other end of the door boot attached to the tub shell. If this is a small front loader, the bellow is cemented to the washer door frame. Use a putty knife to slowly peel the rubber from the door facing. If this is a large HE or Duet model, the bellow is held in place by a small hoop spring. It is located in the seam of the bellow along the door frame at the six o’clock position. Pull the spring out and carefully stretch it apart to remove the hoop from the seam. With the hoop removed, the bellow can be pushed inside the wash tub. Remember to remove the bellow from the water inlet tube that leads from the dispenser.
8. Remove the washer support shocks from the wash tub. The large HE model and Duet models are removed by grasping the upper portion of the shock and turning counter-clockwise. The shock will snap loose and can be pushed aside. Leave the lower portion installed in the bottom of the washer. If this is a small front loader, the shocks are held in place by plastic pins. The pins have a locking tab that needs to be compressed while pushing the pin out of the hole. This is NOT any easy task and it will take some effort. HINT: If you use a long socket that fits snugly over the pointed end of the plastic pins, it will compress the locking tab and enable you to use a hammer to carefully tap them free. NOTE: Large HE models and Duets have 4 shocks, while the smaller models may only have 2.
9. Remove the Drive Motor belt by grasping it near the top and pulling towards you while rotating the large pulley. The belt should slip off.
10. Remove the Drive Motor and Motor Control Board. Carefully label all connections, so you know here the go when have to re-install them.
11. Remove the back casing brackets so the entire back of the washer is open.
12. Remove the rear counter weight from the wash tub to minimize some of the weight.
13. This next step may require two persons: With the tub still suspended by the upper support springs, slowly lay the washer all the way on its back while supporting the wash tub. NOTE: Place something under the washer to support the tub shaft as you lay the washer back (i.e., old blankets, cardboard boxes, etc.) Once the washer is lying down, remove the upper support springs and set the cabinet upright. The wash tub should be now free from the washer cabinet.
14. Set the wash tub assembly upright and remove all the screws around the perimeter of the tub shell halves. NOTE: An electric screw driver with socket attachment works wonders and will speed up this process. If the tub is held together with clips, use a screwdriver along the tub edge under each clip and pry up to remove.
15. NOTE: If you plan on reusing the door bellow, use care not to damage any of the rubber. Place some old towels down and lay the wash tub assembly with the front opening face down. Lift the rear shell off the inner wash basket shaft. You can now inspect the spider arm supports of the spin basket. If the supports are cracked or broken, or if the shaft is worn, you will need to replace the spinner basket.
16. Remove the spinner basket assembly and inspect the front tub shell. In most cases the front shell can be reused and will not require replacement. If the inside of the front shell is damaged, however, it will require replacement.




REASSEMBLY:


1. Reassembling the tub shell parts and inner spin basket is self-explanatory. Just make sure you tighten all screws evenly in a crossing pattern as you tighten the tub shells. If the tub is held together with clips, they can be tapped back into place with a hammer. Use the same crossing pattern to ensure the shells are tightened evenly.
2. Lay the assembled tub shell with the opening face up. Make sure you support the spin basket shaft.
3. Lay the washer casing down over top the washer tub shell.
4. Insert the upper shell support springs into the wash tub and support spring brackets.
5. Raise the washer casing to the upright position, making sure the tub does not swing forward into the washer front. Re-install the rear counter-weight and washer back brackets.
6. Re-install the washer support shocks.
7. Re-install the drain line hose.
8. Re-install the Motor Control Unit and Drive Motor.
9. Re-install the Drive Belt pulley and belt. The belt is installed by placing it into the Drive Motor shaft, first. Make sure there is a one-groove gap between the belt and the end of the drive shaft. With your left hand hold the belt on the drive pulley and guide it around as you turn the pulley with your right hand in a clockwise direction. This can take some effort.
10. Re-install the hoses that lead from the bottom of the wash tub to the drain pump, and pressure switch.
11. Re-insert the water inlet tube into the rubber door bellow, ensuring the rubber is seated past the flange on the tube.
12. Pull the door bellow through the door frame opening and reseat it. If this is a small model front loader the door bellow will have to be cemented back in place with appliance door gasket adhesive. If this is a larger model front loader that has a hoop spring to hold the bellow in place, insert as follows:


- Place the hoop into the groove of the door bellow along the facing of the door frame with the spring in the 6 o’clock position.
- With both hands gradually work your way around to the 4 and 8 o’clock positions and stretch the spring apart.
- Push the spring and hoop into the groove.

NOTE: It may require a second person to get the door bellow back in place.

1. Re-install the rubber dispenser hose to the top of the wash tub.
2. Re-install back panel and top panel and hook washer back up to water source. Make sure the drain hose is placed back in the standpipe.
3. Leave the bottom washer panel off and plug unit back in. Test operate and check for leaks. If no leaks are present, re-install bottom panel.


Some other parts that may have to be considered when performing a rear tub shell replacement:
- Rubber Door Bellow
- Spinner Basket (if arm supports are damaged)
- Front Tub Shell (if signs of internal damage)
- Drive Pulley (can sometimes become damaged trying to remove old one)
- Drive Belt (check belt during parts removal for wear)
- Wash Tub Support Shocks (The shocks can sometimes break when trying to remove)

NOTE: 1. If you replace the front tub shell you will need to remove the door bellow and front counter-weights and install them on the new shell. 2. If you replace the spinner basket, some do not come with the wash tub fins. Make sure you remove and re-install the old ones in the new tub if required.

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“F21” (AKA SD) is a Long (SLOW) Drain error (LD). If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

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A lot of concerns have been raised about door bellows molding, mildewing, and/or ripping and needing replaced. A replacement bellow isn’t cheap (prices vary, but are around $75-80), so hopefully these helpful steps will eliminate the need to call a repair service and pay the additional labor charges. This is a repair of MODERATE difficulty. Just follow these steps:

1. Unplug the washer.
2. Remove the washer top panel by removing the three torx-type screws (or 7mm) where it attaches in the rear of the washer. The panel should slide back, and then lift off.
3. Remove the operator console by removing the dispenser and the scew(s) behind it. Take a putty knife and insert it under the console seam right above the door. If you push in slightly while pulling outwards the panel pops off. Use care not to pull or damage any of the wiring. You can leave the wires attached and simply lay the console across the top of the washer out of the way.
4. Locate the wire hoop retainer around the rubber door boot. It is located behind the rubber seam where it attaches to the door frame. Follow this hoop around to the bottom of the door opening and locate the wire tension spring. Gently pry this spring apart and pull the wire hoop from the groove. Pull the rubber boot from the frame and push it inside towards the wash tub. You will also have to remove the door boot from the fill tube on the left hand side of the door opening. There is a small wire clamp holding it in place.
5. Remove the three screws that hold the door latch assembly in place. This is on the right hand side of the door opening. You can leave the latch in place as long as you remove the screws and push it inside slightly to remove it from the front casing of the washer.
6. Remove the door by removing the screws holding the hinges in place. Use care to support the door hinges when loosening. They can bend. Set the door aside in a location where it will not get stepped on or broken.
7. Remove the lower kick panel under the door. There are 3 screws under the bottom edge holding it in place. Sometimes the panel can stick. A slight tap on either side will knock it free.
8. Remove the front washer casing by removing the four remaining screws that are holding it in place. There should be two at the top and two at the bottom. Set the front casing aside.
9. Remove the old door boot by locating the large clamp that attaches it to the wash tub. Loosen the 7mm nut and the boot will detach from the tub. Also remove the boot from the fill tube coming from the dispenser.
10. Install new door boot on the wash tub and install clamp. There should be instructions that come with the door boot with guide marks to ensure you align it correctly. Once you have the boot in place, tighten the clamp enough to where it is snug. DO NOT over-tighten or you may damage the tub and or clamp. In most cases the clamp will break.
11. Once you have the boot in place, re-install everything in the reverse order of how I explained to disassemble. Make sure you connect the door latch assembly BEFORE you re-install the outer portion of the door boot. Also, make sure you install the boot completely over the fill tube. There should be a ridge on the tube where to stop. Sometimes the tube is not inserted all way into the boot and water will leak behind it. The clamp is always difficult to get back in place. If you cannot get the clamp to go back over the tube, you can live without it. Some newer models do not have them installed. Just make sure it is a snug fit where the rubber boot fits ALL the way back to the plastic ridge on the tube.
12. When you get the point where you are ready to install the door boot back over the frame of the door opening ensure you fit it snugly all the way around the door. Beginning at the top of the door, start inserting the wire hoop back into the groove. Make sure to wire spring points towards the bottom. As you work your way around the door to the 4 and 8 o'clock positions, you will need to maintain some constant downward pressure while pulling the spring apart in order to snap it back into place. It would be advisable to use a second set of hands to hold the wire hoop in place while doing this as it has the tendency to want to come out of the groove.
13. Once the door boot is back in place, re-install the operator console and washer top.
14. At the operator console, select DRAIN SPIN, NO SPIN and press any button under OPTIONS 4 times (has to be the same button, though). This will place the washer in diagnostics mode. You should hear the door latch lock and "C00" will be displayed on the console. The washer will run through a series of tests filling the tub, tumbling, draining, and then a final spin. If you do not wish to wait for the test to complete you can press CANCEL at any time. The test checks out everything and takes about 15 minutes. Look for any leaks.


Step 6--Removing the door. After you remove the three screws in Step 5, there is only one screw to remove in step 6 on my model. It was hidden behind a plastic cover that makes the hinge look pretty. You'll see on the inside of the door that two plastic prongs/tabs extend into holes in the hinge. If you push on them laterally and pull out, the tabs will pop out. Outside the door on the left side of the machine, you'll see the plastic cover that is connected to those plastic tabs and is hiding the hinge. On the outside cover piece, there is a flat tab that extends up into the plastic housing above it. If you gently pull the cover downward and out the whole plastic cover will come off revealing the one screw that needs to be removed to take the door off.
Step 7--Removing the Kick Panel. The middle screw is more difficult to reach than the sides. You may need an extension for your screwdriver and/or shims or a helper to prop up the washer while you remove the middle screw.
Step 8--Removing the washer casing. The step says to remove the screws and set the casing aside. My model (2005-ish) has wires connected to it. Rather than being able to remove it, it swings open like a door with the wires as the hinge. I simply used a box to prop up the outside part of the door so it did not sag and stress the wires.
Step 9--After you remove the old rubber bellow, you will likely see a lot of dirt, mold, and junk where the bellow was. Clean that stuff off with a cloth sprayed with a gentle cleanser before installing the new bellow. We replaced our bellow because of mold and mildew and bad smelling stuff. That dirt and junk is part of the problem. Clean it up before you install the new clean bellow.

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It appears your main controller or touch panel has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




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A lot of concerns have been raised about door bellows molding, mildewing, and/or ripping and needing replaced. A replacement bellow isn’t cheap (prices vary, but are around $75-80), so hopefully these helpful steps will eliminate the need to call a repair service and pay the additional labor charges. This is a repair of MODERATE difficulty. Just follow these steps:

1. Unplug the washer.
2. Remove the washer top panel by removing the three torx-type screws (or 7mm) where it attaches in the rear of the washer. The panel should slide back, and then lift off.
3. Remove the operator console by removing the dispenser and the scew(s) behind it. Take a putty knife and insert it under the console seam right above the door. If you push in slightly while pulling outwards the panel pops off. Use care not to pull or damage any of the wiring. You can leave the wires attached and simply lay the console across the top of the washer out of the way.
4. Locate the wire hoop retainer around the rubber door boot. It is located behind the rubber seam where it attaches to the door frame. Follow this hoop around to the bottom of the door opening and locate the wire tension spring. Gently pry this spring apart and pull the wire hoop from the groove. Pull the rubber boot from the frame and push it inside towards the wash tub. You will also have to remove the door boot from the fill tube on the left hand side of the door opening. There is a small wire clamp holding it in place.
5. Remove the three screws that hold the door latch assembly in place. This is on the right hand side of the door opening. You can leave the latch in place as long as you remove the screws and push it inside slightly to remove it from the front casing of the washer.
6. Remove the door by removing the screws holding the hinges in place. Use care to support the door hinges when loosening. They can bend. Set the door aside in a location where it will not get stepped on or broken.
7. Remove the lower kick panel under the door. There are 3 screws under the bottom edge holding it in place. Sometimes the panel can stick. A slight tap on either side will knock it free.
8. Remove the front washer casing by removing the four remaining screws that are holding it in place. There should be two at the top and two at the bottom. Set the front casing aside.
9. Remove the old door boot by locating the large clamp that attaches it to the wash tub. Loosen the 7mm nut and the boot will detach from the tub. Also remove the boot from the fill tube coming from the dispenser.
10. Install new door boot on the wash tub and install clamp. There should be instructions that come with the door boot with guide marks to ensure you align it correctly. Once you have the boot in place, tighten the clamp enough to where it is snug. DO NOT over-tighten or you may damage the tub and or clamp. In most cases the clamp will break.
11. Once you have the boot in place, re-install everything in the reverse order of how I explained to disassemble. Make sure you connect the door latch assembly BEFORE you re-install the outer portion of the door boot. Also, make sure you install the boot completely over the fill tube. There should be a ridge on the tube where to stop. Sometimes the tube is not inserted all way into the boot and water will leak behind it. The clamp is always difficult to get back in place. If you cannot get the clamp to go back over the tube, you can live without it. Some newer models do not have them installed. Just make sure it is a snug fit where the rubber boot fits ALL the way back to the plastic ridge on the tube.
12. When you get the point where you are ready to install the door boot back over the frame of the door opening ensure you fit it snugly all the way around the door. Beginning at the top of the door, start inserting the wire hoop back into the groove. Make sure to wire spring points towards the bottom. As you work your way around the door to the 4 and 8 o'clock positions, you will need to maintain some constant downward pressure while pulling the spring apart in order to snap it back into place. It would be advisable to use a second set of hands to hold the wire hoop in place while doing this as it has the tendency to want to come out of the groove.
13. Once the door boot is back in place, re-install the operator console and washer top.
14. At the operator console, select DRAIN SPIN, NO SPIN and press any button under OPTIONS 4 times (has to be the same button, though). This will place the washer in diagnostics mode. You should hear the door latch lock and "C00" will be displayed on the console. The washer will run through a series of tests filling the tub, tumbling, draining, and then a final spin. If you do not wish to wait for the test to complete you can press CANCEL at any time. The test checks out everything and takes about 15 minutes. Look for any leaks.


Step 6--Removing the door. After you remove the three screws in Step 5, there is only one screw to remove in step 6 on my model. It was hidden behind a plastic cover that makes the hinge look pretty. You'll see on the inside of the door that two plastic prongs/tabs extend into holes in the hinge. If you push on them laterally and pull out, the tabs will pop out. Outside the door on the left side of the machine, you'll see the plastic cover that is connected to those plastic tabs and is hiding the hinge. On the outside cover piece, there is a flat tab that extends up into the plastic housing above it. If you gently pull the cover downward and out the whole plastic cover will come off revealing the one screw that needs to be removed to take the door off.
Step 7--Removing the Kick Panel. The middle screw is more difficult to reach than the sides. You may need an extension for your screwdriver and/or shims or a helper to prop up the washer while you remove the middle screw.
Step 8--Removing the washer casing. The step says to remove the screws and set the casing aside. My model (2005-ish) has wires connected to it. Rather than being able to remove it, it swings open like a door with the wires as the hinge. I simply used a box to prop up the outside part of the door so it did not sag and stress the wires.
Step 9--After you remove the old rubber bellow, you will likely see a lot of dirt, mold, and junk where the bellow was. Clean that stuff off with a cloth sprayed with a gentle cleanser before installing the new bellow. We replaced our bellow because of mold and mildew and bad smelling stuff. That dirt and junk is part of the problem. Clean it up before you install the new clean bellow.

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E20 is an error code for drainage failure.



Check where the appliance drain hose connects to the house drains for a blockage.

If it's onto a spigot under the sink, take them off and check both for a blockage.

If these are ok then it's likely to be a blockage in the pump.



You'll need to drain the water out manually.

Put a shallow dish below the filter and slacken the filter.

Tighten it to stop the flow of water while you empty the dish.

Once empty, take the filter out, clean out the debris and ensure nothing is left jamming the pump.

Before refitting the filter, put the machine on drain or spin and listen at the filter housing to see if you can hear the pump running.

If you do, fit the filter and try the machine again.


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If you turn the inner wash drum by hand, what kind of noise do you hear? If it is a thumping kind of noise, it would mean that the spider support arms are broken. If the noise is a loud rumbling sound, similar to a jet engine when it is spinning, it would mean that you have a bearing seal failure and the bearings need to be replaced. Either problem is a big job to fix since the entire washer needs to be taken apart. Get a few estimates before deciding whether it is worth fixing. Sorry.

the control board in the lower area has water corrosion on the terminals,power down and unplug the unit,open it up and remove any and all cable wire terminals(especially ribbon cables)as they pass very small amounts of current and any corrosion will render the signals impassible on these "serial communication buses" to the components and the control board and the operators pad on the console,if possible,locate the tech sheet for this unit and run the diagnostics,as this may help you too

Hi


Thanks for using FixYa. If you are sure that the door will lock firmly then check the water inlet valve, try to clean clogs and if it’s bad replace it. If everything else seems to be working fine then it is the control panel that should be replaced. Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

your drain pump is probably clogged or the main drian hose is kinked

Nope. If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61