20 Most Recent HP Photosmart Premium C309A All-In-One Printer Questions & Answers


This is an ink system error.

First check the ink cartridges. Replace any that are low or empty. Remove the cartridges one at a time and check that the vent (on the top of the cartridge near the HP logo) is open. Remove any part of the orange tab that was left on by accident. If the vent is clogged, use a pin to unblock it. Then reinstall the cartridges and make sure that they snap into position. Close the access door and check the printer status in the control panel.

Attempt to run the printhead cleaning utility from the HP Solution Center (under Settings > Print Settings > Printer Toolbox).

Remove the printhead and clean it. Remove all of the cartridges, then lift the latch handle. Pull the printhead straight up. To clean the printhead you need lint-free clothes (coffee filters will work) and distilled or bottled water. Dampen the cloth with the water and wring out the excess. Then wipe the electrical contacts moving up towards the nozzles until all the old ink is removed. Do not touch the nozzles. Then clean the edge between the contacts and the nozzles, moving right to left (with the contacts towards you). Finally clean the ramps working away from the nozzles. Dry all the cleaned areas with another cloth.

Use another dampened cloth to clean the contacts inside the printer (move in a top to bottom motion). Then dry the area. Reinstall the printhead and lower the latch. Then reinsert the ink cartridges and close the access door. Check for the error again.

The next step to try is to reset the printer. With the printer on, unplug the power cord from the unit. Unplug the cord from the wall outlet as well. Wait at least 15 seconds and then reconnect the power cord to the wall outlet and then to the printer. Press the power button if needed to turn on the unit.

The final step to try is to replace the printhead. Unfortunately, if a new printhead doesn't work, the unit needs service and the printhead is not returnable.

There are pictures for the above solutions here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=en&cc=us&product=3737195#N65 .

I hope this helps.

Cindy Wells

HP Photosmart... | Answered on Jan 30, 2019


  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.


If you need more help come back.

Post / thumbs / testimonial are welcome!

HP Photosmart... | Answered on Jan 30, 2019


Have you reset the Machine? If not, follow the instructions;
Remove the cartridges, disconnect the usb, switch off, unplug the power chord, leave it off for few minutes. Again switch it On without the cartridges installed and without usb cable connected to it, press the power button several times while it boots up, and leave it on for few minutes, again shut it down using the power button and install the cartridges, connect the usb cable and restart your printer. This will fix your problem if there isn't internal/system failure/faulty.
Good luck.
Thanks for using FixYa.

HP Photosmart... | Answered on Jan 30, 2019


Even though the icon on the printer shows the envelopes entering the printer narrow side first, you have to set the printer up for, and feed the envelopes through, wide side first.

HP Photosmart... | Answered on Apr 21, 2018


So, why would that surprise you? Mac is much different than Windows!

HP Photosmart... | Answered on Feb 13, 2018


Go to troubleshooting and scan try YouTube

HP Photosmart... | Answered on Jan 18, 2018


no - enable snmp protocol in windows 8
https://www.loadtestingtool.com/blog/general/how-to-setup-snmp-monitoring-of-windows-system/
https://www.garlandtechnology.com/blog/enable-snmp-on-windows-8
snmp turning on win 8-zaytddbzi0w2e2y3u00m340y-5-0.jpg

HP Photosmart... | Answered on Jul 25, 2017


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We sell television and electrical accessories,all kinds of TV power supply board, logic board, TV LED screen,
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HP Photosmart... | Answered on Jul 06, 2017

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