Top 20 DISH Network ViP 612 Questions & Answers

Set-up (Programming) procedure is too much to type in here, and is not practical and it will differ brand-to-brand remote controls. If you wish to get more; check the sites linked here. It has set-up code list & set-up procedure to many popular brand remote controls. The site has general set-up codes to check with TVs and other devices are given, in the order of the 'device's brand name list' in alphabetical order. Set-up code list to many brand remote controls also is given. Pull up older posts. Search the sites by type in the brand name to your device in its search box at the top right part of the display window. It will help you to find the document easily. http://remotesearch.blogspot.com/ http://electronicshelponline.blogspot.com/ http://electrohelponline.blogspot.com/ Programming Notes • If your device does not respond to the remote after trying all codes listed or your brand is not listed in the code list, use the Auto Code Search method to program your remote. • Sometimes the first code that "works" with your device may operate only a few functions of your device. There may be another code in the code list that performs more functions. Try other codes from the code list for more functionality. This is a trial and error procedure; and quiet time consuming. You might have to check different codes said for your device. Search the site by type in the "brand name" to your device; in the "Search box at the top right of the display window" to get gathered related posts.

The blue light indicates power, electrical tape well block it, but it will always be on.

To whom it may concern, You're likely either experiencing overheating or power cycling. Put the receiver into a well circulated area, and let it cool down. If this does not alleviate your problem you will need a replacement box. Be sure to set up insurance for your account before you ask for a new box to be sent. If you need further help, I’m available over the phone at https://www.6ya.com/expert/brian_142c5ec89a7a3fda

The channel you are trying to view is not included in your package. If you think this channel should be included, contact customer service at 1-800-333-3474, they can correct whatever issue is causing this.

Hi there Rick, my name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to help you. A VIP 612 is a single receiver, meaning it can only control one tv independently, if you do have a second Tv connected it is mirrored correct? (meaning it watches/shares the same programming as the main TV connected directly to the receiver) If so, the TV connected with RG6 cable must be on channel 3 in order to receive a picture. Feel free to reach me at: [email protected] if you have any additional questions or concerns. Kimberly Escobar Social Media Representative DISH L.L.C

Hi there! My name is Kimberly and I form part of the Social Media department with DISH. Are you still experiencing an issue with the remote? If so, please install new batteries. If issue persists feel free to reach me at:[email protected] Kimberly Escobar Social Media Representative DISH L.L.C

Ed Fox,I can definitely understand the concern. Below I will give the steps to program a remote to an auxillary device, a link where you can look up codes, and the steps on how to preform a Power Scan if the codes don't work.Codes: http://www.mydish.com/support/apps/remotecodes.aspxAddressing Remote:1.) Press and hold the clear DVD button until all mode lights light up.2.) Release and DVD light will be blinking.3.) Press 1 for a VCR/DVD, and enter the code. (if DVD code is 617, enter 1617)4.) Press pound (#)5.) Try functions (Power, Play, etc..) and see if it is working.6.) If no function, repeat steps 1-4 with another code.On the steps above, to program your sound bar, repeat the same steps but instead of DVD hold AUX, and instead of 1 before the code, press 2.To Power Scan the remote, with the desired equipment on, press and hold the DVD or AUX mode button (about six seconds) on the top of the remote until all mode buttons light up, then release. Press 1 for VCR/DVD, or 2 for other equipment, then press STAR (*)Press the Up arrow button once per second while pointing the remote at the equipment. If the code for it comes up, the equipment power off.When it does, press the POUND (#) button. If the code entered is valid for the remote, the mode light will flash three times. To verify the code works try several different functions for that equipment.Let me know if you have any other questions!Tommy FaustDISH Social Media Representative

Hi Cecil Threatt,I do hope this has been resolved by now, but if not I would be happy to provide assistance. The receiver may need to be replaced if it's not powering on. To help verify where the problem is, make sure the receiver is plugged directly into the wall outlet. If it already is, then if possible try another outlet.If the problem continues we can look into a replacement. You can send me an email at [email protected] and I can help you further!Tommy FaustDISH Social Media Representative

Hello Joe, my name is Becki, with DISH Network. You will want to make sure that the receiver is in a well ventilated area, and that there is nothing heavy sitting directly on it. The receiver's fan can start running constatntly if the unit starts to overheat. You may also want to try putting the receiver out on the floor for a few hours to cool down. You can also try to unplug the receiver from the power source for 10 seconds, that can be a more thourough reset than holding the power button down. The fan will run while starting the receiver up, for about 5 minutes, then it should stop running loudly. If you continue to have problems, please let me know!

Becki Barned
DISH Network Customer Service
[email protected]

Hi my name isMike Houston of DISH Network and I see when you got home from your trip therewas no signal. With it saying "you have fewer satellites than previouslydetected" means you will not have all of the channels in your package, if youwill please e-mail me at [email protected]I will be more than happy to assist you.

The function is always in use because of the ability to pause live tv and rewind. So its very common for the hard drive and fan to run often on DVR receivers. Does it still allow you to record programs? The best option would be to unplug it for 10-15 seconds which sounds like you have done. If the sound is becoming overbearing we can send a replacement receiver.

Nick Franta
DISH Network Customer Service

Hey there, ihacharya! I saw your post and would like to offer you assistance. You are going to need to upgrade your dish satellite to a newer model as the LNBF on the one you have isn't capable of receiving HD signal. You can email me your account number so that I can look into that for you. My email address is [email protected].

Hope that helps!

Hi, Mary with Dish Network Customer Service. I am sorry you are having a problem with the door on your 612 receiver box. The only to resolve this is to exchange out the receiver box for a cosmetic issue. They will send a new receiver and you can return that one. Please let us know if you have any other questions.

Hi, my name is Cheri Torres and I am with DISH Network Customer Service. I came across your post and wanted to see if I could help. I do have a few questions about the issue that you are having so that I can give you the best possible answer on how to fix this. When you try to access your recordings do you ever get an error message and if so what is the three digit number in the top right corner of the error message? Once your receiver box turns off does it reboot itself and turn back on or do you have to do something specific to get the receiver box to turn back on? One trouble shooting step you may want to try if you already have not is unplugging your DISH receiver from the power source outlet for 10 seconds then plug back in. In order to respond back to my questions you can either post back here or you can also email me at [email protected] and I will be happy to assist you further. Thanks! :)

Hi bradpratt7my name is Mike Houston of DISH Network and I was going over your post andwanted to check something's with you. The first thing you will want to do ismake sure the power cord is plugged directly into the wall and if it is pleaseunplug it for 10 seconds and plug it back in. After you plug it in it willpower up on it's own and you should see a DISH Network screen, if not and yousee the Green power light on the receiver you will need to cycle through theinputs of the TV until you see a DISH screen. If you go through the inputs andstill don't see the DISH screen I will need to talk with you further to assistyou, I will leave my e-mail with you so you can reach me directly. michael.houston@dishnetwork.com

Hello! my name is Dan Busa with Dish Network's customer service. This is a format issue try the format button on your Dish remote you can also try unplugging the receiver for ten seconds. If this is an hd tv hit menu 6-7 and make sure your aspect ratio says 16x9.

Hello! The guide might be set to only HD. You will find this out by going into the guide. At the top Left of your guide, you will see that it says left to the right of the DISH Network logo. If it says ALL HD, then just press the GUIDE button again, until the list says ALL CHAN or ALL SUB. This way, you can view not only HD channels, but SD channels as well! Hope this helps!!!!

Becki Barned
DISH Network Customer Service

Hello, my name is Matthew Gonzales with DISH Network customer service. If you are still having this issue there are a couple things you can try if you have not. First, unplug the receiver from the power outlet it is connected to, leave it unplugged for about 20 seconds, then plug it back in. Your receiver goes through a rebooting process which takes about 5 minutes. Another thing to check is making sure that all of the "satellite in" connections are hand tight from the back of the receiver to the wall. The next thing to try is a check switch test. To do a check switch test, you press menu on your DISH remote, then press the numbers 6-1-1, (system setup-installation-point dish) you should be on the point dish screen. Go up and select "check switch" on the right-hand side, on the installation summary, select "test" at the bottom. The receiver will do some tests, if you get a warning 836 at the end, select "cancel" on the warning. Cancel out of all the menus and once again you will let your receiver reacquire the signal, and see if the problem persists. If problems do continue, a technician will be needed at the home to correct the problem. I hope this helps, but if you are still having this issue, please email me at [email protected] so we can get everything back up and running.

r_fidis,

You should be able to just press the door closed with it staying closed. If the door won't stay closed when you try to close it, then the latch mechanism may be defective. There's nothing for you to worry about with the door not staying closed. I hope this helps. If you have any other issues, please respond to this site.

Ray Calo
DISH Network

Hi mamcdowall, the remote has lost function to workthe functions of the receiver so what we need to do is reprogram the DISHremote. There will be a few simple steps to get this done so you will need tofirst is press the System Info button on the receiver and it will take you tothe System Info screen. Then you will need to push and release the SAT buttonon the remote, and then you will need to push and release the Record button andyou will notice the number at the bottom of the screen change. I will also sendthe link to fallow from our site.http://www.dishnetwork.com/SupportSection/remote-setup.
I do hope this has helped you out.

Mike Houston of DISH Network Executive Office