20 Most Recent Janome Memory Craft 10000 - Page 7 Questions & Answers

yes it is, look on the janome web sight there very good at helping

Simply contact your nearest Janome dealer, or the Head office in your country and they will be pleased to assist and outline the options available.

Go to the Janome website to see if there is another driver you can download.

Have you got the cable that is compatible with your machine. If you are running Customiser 10,000 on your computer it should be fine otherwise it could be that you are running Windows7 not sure about that though.

Check with your local Janome Dealer. They will have an update for the Digitizer Pro and the instructions for making DP work with Vista.

Please note: Janome DigitizerPro V2.0 is the only version that will work under Vista. If you do not have it, please go visit your Janome dealer for the free upgrade.

Also note: Vista will not install the software if you are not the computer Administrator.


Please read these instructions through, then follow them to install Digitizer Pro v2.0 and the dongle (HASP) driver.


Uninstall Digitizer Pro
Disable any antispyware or antivirus security software on your computer. It interferes with embroidery software installation.

Insert the JANOME DigitizerPro V2.0 CD into the CD drive.

Follow the installation prompts as normal.

When installation finishes, the computer will be restarted. Following the restart, you will be asked to insert the security dongle into a USB port. Do this.

After a couple of minutes you will receive a message that the program is now ready to use. DO NOT attempt to use Digitizer Pro yet!

This step is very important! Unplug the security dongle from the computer. It must be completely removed.

Download the Vista-compatible dongle driver here.

http://www.janome.co.jp/e/e_downloads/software.html

Click the START button. In the right column, click your name to open your folders. Then find the Downloads folder and double click to open it.

Right click on the HASPdriver compressed file icon and choose the option to Extract All.

When the extract dialog opens, click the Browse button. Choose the Desktop and click the OK button. Finally, click the Extract button.

When extraction finishes, close all open windows. Find the folder HASPdriver on the desktop and double click it to open it.

Find the file setup in the folder. Double click it.

Choose the Run option from the box that opens. When the security warning appears, again choose the Run option. When yet another security dialog opens, choose Continue.

After a few seconds a dialog will open saying that the operation was successful. Click OK.

At this point you can plug in the security dongle. A pop up will indicate that new drivers are being installed. When this finishes you can begin using Digitizer Pro. You may wish to print these instructions and keep the downloaded file in case it ever becomes necessary to reinstall Digitizer Pro.

Hopefully this gets you going. Thanks for using FixYa.

Kelly

It seems light your needle thread motor is not working. It will be hard to help you online unfortunately

Try changing the needle sometimes over use causes burrs on the end of a needle and always remember to use proper needles to appropriate fabrics. Change needles frequently to avoid unnecessary wear on the feed dog teeth

Janmore10000 Stopped Embroidering thenstopped everything just shutting off.
If it is getting no power at all, it is probably a fuse. Thefuse is located in a little black box underneath the base of the machine, butit is NOT an easy job to take the box out, disassemble it, replace the fuse,and then reassemble the whole machine. But in your comment you mentioned that there is power tothe machine that means its not fuse problem.

It stopped embroidering in the middle of a project. the handwheel would notmove at all this means that it wasthread jam. Also check the carriage carriage if it does not move to the rightor left and gor stuck in one position or hardly moving a bit then it is out of calibration.
if your machine is outof calibration it will need to recaliberate . Something is like forcing theneedle through a thread jam would cause this. This is not an expensive repair.But a time consuming repair. Its advisable to get it done by service center,
click this linkdirectly to get the support center help
http://janome.com/index.cfm/ContactUs
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This will help. Thanks please keep updated. please dorate the solution positively .thank you for using fixya.

Hi,

All you have to do is click on the below link and then a new window will open up click run and follow the onscreen instructions to install the HASP drivers for windows xp.

http://www.archibel.com/uploads/media/hdd32_01.exe

After you are done install this HASP drivers then proceed with installing janome.This will fix the issue.

Thank You for using fixya.

I also had the same problem with my mother-in laws MC 100001 & Vista. So far I have been unable to find a driver for Vista. We happened to have a laptop with XP, so we installed the software and the drivers worked fine (WIN 2000 driver for XP). At present this is the only work around that I have been able to find.

Remove the top cover (3 screws) and lubricate with good quality thin lubricant the top shaft running horizontally through the machine. This haft has 2 bushes and is a common source of seizing, especially at the handwheel end.
If this doesn't cure the problem have it serviced by a technician (there are numerous lube points inside the machine and these should be adressed every 12 - 24 months.

Open your customizer software cd and look for the drivers, you will have two drivers on the disk open the win 2000 driver and double click on that and then you will see jsmc double click on that and that should install the driver not sure if it work on Vista though.

Your timing is out and will have to be put in to have it adjusted.

See if you can run the program in compatibility mode, with win 2000 or xp.

lower your top tension down, as it is tighter then your bobbin thread and also tighten your bobbin thread, this is done by the small screw on the bobbin holder, also you can try using the older metal bobbins these are the ones with the small holes around the top and bottom shank, but please make sure that they are the larger size bobbin, and only go very slow at first, try just in sewing mode first or just wind it over by hand.

If you have the customiser software open the disk up to view the drivers the driver may work with the win 2000 if so it will look for JSMC and install it. If this does not work try right clicking on the customiser icon and see if you can run in compatibility mode, Otherwise you may have to use a SD card and only transfer to that.

Windows 7 is not compatible to your Digitizer 10000.
You may need a software driver to configure it with
the new operating system. You should know that there are lots of things that work with Windows XP and won't work with Win 7. So try surfing the internet
at Microsoft to address your problem.

If you're running Vista, you'll need new drivers for your Janome

hi there,

When turning the power on with the PC Design card inserted, it will take a few moments to start up the RCS unit.

If your unit still won't read the patterns, a possible one of the problem has show-up.;

|||Check|||
1. The PC card or USB memory is not inserted
properly.
2. The memory bank of teh PC card or USB
memory is damaged.
1. The USB cable is not connected properly.
2. The existing machine ID number is used.

For further clarification, just let me know & never hesitate to ask.

It would be my pleasure to clarify my answer and help you.

Micro -