20 Most Recent
Questions & Answers
I broke the wrist band
Most Citizen Authorized dealers locally can order this band for you.
Unfortunately, most do not have the skills or Certified Master Horologist on staff to install it for you properly. If you know how to install it, or would like to attempt it you can save some money and order it directly from Citizen yourself by providing the model number and calling: 800-321-1023 extension 2.
I would recommend having a Certified Master Horologist install it for you.
The cost, as a rule of thumb, would be 50% of the original retail price of the timepiece, plus shipping and handling.
on Feb 25, 2011
Can I replace the broken crystal on my citizen eco-drive watch myself?
It will be very difficult if you don't have the right tools
You would need a hand press of the right size. You would need a tool to open the case back, you would need to know how to remove the crown and stem in order to remove the dial with the movement. It would be also a good idea to have it tested for water resistance and you would need a special aparatus to do that. You may also need to replace the I ring or gasket.
on Jun 28, 2019
How to get a watch to work.
If your watch isn't working first try replacing the battery. Some watches like the Citizen EcoDrive are solar powered so leaving them in sunlight for two or three days will recharge it. Other watches like the 'perpetuals' and the 'automatic' styles need to be worn or placed in a specialist 'winder' to rewind the drive spring. If your are in any doubt take the watch to a Good watch specialist and they'll tell you which one yours is.
on Dec 23, 2018 | Watches
I have Citizen Eco-Drive-Pilot Promaster-radio-controlled, shortly i noticed that the second doesnt move and allways stay in 12 Oclock position. Hakan
When was the last time you left the watch out to charge? EcoDrive watches are basically daylight powered. It can also use light bulb light to charge as well. My first suggestion would be to place it face up somewhere where it will get plenty of sunshine and leave it to recharge. It might take 3 or 4 days if it has gone totally flat but it will cost you nothing to do this. If this doesn't work I would recommend taking it to a good Citizen dealer and see if the watch can be serviced. If you have pulled the crown too hard you could have damaged inside the watch.
A built in feature on some Citizen watches is the '2 second tick'. If the charge is low the second hand will jump 2 seconds at a time instead of one. When recharged it goes back to normal.
on Nov 20, 2018
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