20 Most Recent GE AHG50LB / AHG50LD Dehumidifier Questions & Answers

Sue, there are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.
2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

You also asked, "do you know of a cradle to cradle product that lasts longer than this?". Unfortunately, I have no idea what you are talking about. Could you please explain? Thanks.

It's not a question of how to reset the unit. It's a question of how to unclog either the hose or the hose connector tubing inside the unit.

The hose is easy to check and unclog. Turn the unit OFF and unplug it. Disconnect the hose from the connector and either look thru it or blow thru it. If you see light at the other end of the hose or air blows thru freely, the clog is not in the hose. It's in the hose connection tubing.

Using an 18" long, plastic Zip Tie, that's appropriately sized to fit in the hole of the hose connection. Carefully insert it unitl it reaches a bend in the tubing. Gingerly work it past this bend, until it either bottoms out or you run out of usable Zip Tie. Slowly pull it out while rotating (twisting) it. This will dislodge any clogs. As you reach the inserted end of the Zip Tie, be prepared for some water to follow.
If you don't have an 18" long Plastic Zip Tie and don't want to run out to get one, you can use something similar that is flexible and log enough. DO NOT use a wire coat hanger.

Hope this helped you solve the problem. Please let me know. Thanks.

Hi,
Here is a tip that I wrote about that problem...

Dehumidifier is Freezing up and not working
http://www.fixya.com/support/r4662033-dehumidifier_freezing_up_not_working

heatman101

there is a knob on the machine that sets the level of humidity. it sounds like you need to adjust it to remove more humidity from the air before it shuts down.

Have a look at our repair directory and see if you can find what your looking for
http://www.fixya.com/repair

I assume you are looking for repair service.

First remove the bucket. Easily clean the filter w/warm soapy water either under lightly running water or carefully gently clean w/towel. Tap lightly to remove any excess water. Place filter up to air dry which shouldn't take long. After putting filter back in, press. & hold the clean filter reminder button for at least 3 seconds.

You must contact GE on this question.