restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer
Reboot the computer As the computer is booting repeatadly press the F8 key as the computer is booting
If done properly the user should get to a screen similar to the below screen.
Select the option for Safe mode command prompt only
Windows Advanced Options MenuPlease select an option:
Safe ModeSafe Mode with NetworkingSafe Mode with Command Prompt
Enable Boot LoggingEnable VGA modeLast Known Good Configuration (your most recent settings that worked)Directory Services Restore Mode (Windows domain controllers only)Debugging Mode
Start Windows NormallyRebootReturn to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice
select the safe mode option
then run your antivirus if still cant get rid of the virus restart again
Use the up and down arrow keys to move the highlight to your choice.
select safe mode with networking download anti malware and microsoft security essentials
http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus
anti virus and malware
http://windows.microsoft.com/en-US/windows/products/security-essentials
if this fails you might have to go back into safe mode you might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System Configuration utility Installation restore points that occur before you install a program or a service you can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.To perform a system restore, follow these steps:
1.Click Start, click Run, type msconfig, and then click OK.
2.On the General tab, click Launch System Restore.
3.Select Restore my computer to an earlier time, and then click Next.
4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information.
5.Select a system checkpoint or an installation restore point, and then click Next.
6.Close all other programs.
7.To start the system restore, click Next.
8.Your computer restarts.
Repeat steps 1 through 8 until you fix your configuration issue.
other than that you might need to do a format and then re install your operating system
hope this helps
To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine. If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs. In windows xp you get to the dos command prompt by selecting R for repair when the options appear. In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.
56 questions posted
Usually answered in minutes!
5,472 Questions
2,719 Questions
2,468 Questions
2,231 Questions
2,165 Questions