20 Most Recent GE Monogram® ZISS420DMSS Side by Side Refrigerator Questions & Answers

I have a similar problem. The repair guy took a look at it and stated everything is working and did not order any solenoid or any other parts. After he left the problem returned where ice comes down the chute it tends to lodge and keep the door open. I am disagreement with the repair guy and am leaning toward the idea that the spring has lost tension and is just too weak to close with any authority. There is a video on how to replace the spring on youtube. This is what I will be doing next weekend and will try to return to post results.

I have the exact problem with my built0in side-by-side Monogram. 1 yr 3 months old, and it sounds m=like a woodpecker for 3 seconds approximately 1ce/hr. Does not appear related to ice maker. You can create the sound by changing the temp setting on the drawer at the bottom. As you command a lower temp, the sound happens a couple seconds. Actually sounds like a solenoid opening and closing at 60Hz frequency, as though a control board were feeding AC to a DC coil. Any ideas? Fortunately, this fridge has a 2 year warranty, but this should not happen to a $6K dual condenser fridge in just over a year!!

My suggestion would be , to use a hair dryer , aimed at the center of the prongs , so the heat will transfer to the motor armature . Do this , while ocassionally depressing the ice dispensor arm , until the prongs start to rotate . I would also suggest , turning down the freezer temp slightly , and using more often . Even if you do not use the ice very often , the dispensor motor HAS to be actuated more often , to keep it from freezing up .

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
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It can be two possibilities
1) the ice maker is leaking water and that water is accumulating in the freezer section.
2) The other possibility is there is defrost problem.
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If the ice is getting collected due to water leaking from ice maker then, to confirm this problem, just turn off water supply to the ice maker and water dispenser.Its just the valve to turn off and on.
The valve is at the back side of refrigerator.Just turn off that valve and then check after 24 hours.Is the ice still getting collected or not.If it stops getting accumulated then ice maker is leaking.Remove the ice maker and inspect the leak.But with water turned off, still ice is accumulating, then its defrost problem.

Try manual defrost reset procedure: ----
First unplug the unit from main power outlet. Then empty whole unit completely. Then keep both the doors open. Wait for 24 hours. All the ice collected on the coils and in the freezer section will get melted. Clean the water from the sections. Then Connect the power cord of the unit to main power outlet after 24 hours/.Then set the temperature to normal in both fridge and freezer section. It will take near to 4 hours to get run in its proper cooling cycle. Then check, if the problem returns again. If the same problem occurs then it's defrost problem. The defrost board and the defrost thermostat/heater is not functioning properly and it has to be checked and replaced.
The defrost assembly consists of three main parts. The defrost thermostat, the defrost heater and defrost board. Any of the one is not functioning. When thermostat sense the maximum cooling, it triggers the defrost heater to start heating and this defrosts the ice collected on the coils and the system works. Both thermostat and heater are controlled by defrost board. First the thermostat and defrost heater to be checked, if both check ok by meter and visually, then its defrost board causing the problem.

You can get required parts from sears part direct online site or from repairclinic.com site.

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This will help. Thanks. Helpmech.

Hi,

Here is a tip that I wrote about refrigerators and the fan noisethat they develop sometimes...

RefrigeratorFan Noise
heatman101

I would recommend that you take a hair dryer, and start to thaw the ice. Once you have removed the ice, I would recommend that you dry the compartment, so the new ice will not stick, and you will be back in action.