20 Most Recent Rinnai Vent Free Gas Heater/ Questions & Answers

hi clean out the pilot and check out the thermocouple

Did you get any error codes? Press on/off button twice to reset heater or
press both the Up and Down buttons simultaneously for 3 seconds

It can also be a faulty temperature sensor, this would need a service call...cheers

yep manually light the first time of the year usually its temperamental some times that way

There is a makes plate on it which say NG for nat gas or lp for lpg

I would check the regulator first. Cleaning the lines are not a bad idea either.

Error Code 11 indicates an ignition failure. Check that the gas supply is turned ON. Switch the heater to STANDBY and the ON again. If the burner doesn't light or you continue to have a problem contact your Rinnai dealer.

Hope this helps you and thanks for choosing FixYa. Cheers ...

If the pilots are lit and holding, the problem is not with the thermopiles, Did you turn the gas control knob from the PILOT position to the ON position. If not, that's the problem.Sanding the Thermopiles will serve no purpose, sine the pilots are lit and holding. When a Thermopile fails, it fails without any warning. In this particular case, you may need to recheck the batteries in the handheld remotes and the receiver boxes in the fireplace's control compartment. Make sure they are all the batteries are facing the proper direction and that all are strong. If I recall correctly, there should be 6 batteries total for each remote control. 2-in the handheld and 4-in the receiver box.

If you can continue to have a problem with this, please get back to me and include the Model Number for each fireplace, if they aren't identical.

Hope this helped you and thanks for choosing FixYa.

If this is occurring on windy days, a back draft in the flue termination is blowing the pilot out. When this happens ,everything shuts down, as it should. If it occurs under all weather conditions, the air filter may need cleaning. Also, be sure that there are no obstructions blocking the air louvers on the front of the heater.

To assist you further, I have included a link to the owner's Manual for your model, in case you have misplaced yours. You may download and print this manual if you like.

http://www.rinnai.com.au/images/stories/operating_instructions/Heating/Flued/Spectrum.pdf

I hope this helps you and thanks for choosing FixYa.

Definitely sounds like there is a gas pressure problem. Are the gas lines feeding both appliances the proper size (at least 1/2" diameter)? Are they natural gas or propane units. If propane, what's the Btu rating of the regulator on the propane tank? If it's to low to handle the two appliance at one time, that could be the problem too.

O.K If it just the child lock that has been activated then press both the UP and DOWN buttons together for 3 seconds. The lock indicator light should then go out. If there is no power at all it may be something more sinister.
Cheers

If you're getting an error code indicating incomplete combustion, that's a good indicator, that the unit needs a thorough cleaning inside and out. It's a sign that the burners are clogged, as well as the venturi valve (the air to gas mixture valve). Keep in mind that although Vent-free gas heaters are extremely safe and 99.9% efficient, they do use interior air for combustion. So, whatever is floating in your household air (dust, lint, pet hair, etc) gets pulled into the heater when it's in operation and clogs it up. Generally, cleaning it annually (usually, in the early Fall before firing it up for the heating season) is sufficient. But, if it's in a dusty environment, twice a season would be better.

Check the Maintenance section of your Owners Manual, as it goes into detail on how to clean the heater.

Hope this helped you. Please let me know.

Check the position of the thermocouple and if there is one make sure it is very close to the pilot flame Usually when a pilot light will not stay lit, it is an indication that the thermocouple is bad. Replace it.

making one out of 1/4 inch copper might be easier

Hi check out the thermocouple