If you want to check the drivers, you can have the Samsung's Dr. Printer website do a diagnostic on your computer to see if maybe it's a software issue. Please note that you can only do this with Internet Explorer:www.samsungdp.comIf that doesn't fix the issue, and you need further troubleshooting your printer, you might want to reach out to the Samsung customer service center at 800-SAMSUNG begin_of_the_skype_highlightingFREE 800-SAMSUNGend_of_the_skype_highlighting for further assistance.