20 Most Recent Symantec Norton Internet Security 2009 Questions & Answers

fixya is not norton on wrong site notify the seller or norton

Type the following site address on you browser. www.Norton.com/setup Do not search in Google or any searching site. Just type the given link in address bar. The page will let you to activate your account and make you to set up account for installing a Norton.

Just go to the following website.. Www.Norton.com/setup Then enter you product activation code and register your account. Then it will give you a installation package.

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many programs have a safegaurd where the temporary passwords are only valid for 24hrs.

You don't need to install the renewal only need to activate the existing Norton pogram with the newer product key

to activate click on express renewal and enter the renewal code. also you can download the latest version from this link at free of cost : www.norton.com/nis10

Hi,

This is not the Norton site. You probably signed up for Automatic Renewal unknowingly. You need to contact Customer Support. Here is the web site:

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

You can choose chat, phone, or email. I am sure they will correct the problem.

Thanks for using Fixya.

try windows security esentials,i use it and have has no problems, its free from micriosoft download centre

If the software for Norton Symantec has disappeared, then you need to go to their website on the itnernet and reinstall it. If the software is still on your pc, but Norton anti virus isn't working - then thats a different issue.

You said you have a letter from Norton about your services right? Is it an email? If so, find the website address on the email and go to it. Then click on help and contact Nortons customer service department to tell them that you are a subscriber and your services have disappeared. They will have you verify your account info or your subscription from that letter, and then they will send you a link via email or provide you with the web address of a website to go to and download the software and activate your subscription to turn the services back on.

Hi,
Welcome to Fixya. I would like to know if you're referring to the Identity Safe of Norton Internet Security?Please provide the information needed to be able to fix the issue
Thanks

You can call 1800 745 6061 and quote the email address and they can help you with this.

The above number is a toll free number.

You can also chat with the Norton support team from the link www.norton.com


Regards,
Muhaim

I see that you are using an older version of Norton Internet Security. I suggest you to update your program to the latest version. You can download the installation file from the link www.norton.com/nis11 and follow the onscreen simple instructions. I am sure that upgrading to the latest version will fix your Live Update issue. Please also check if the computer's date and time is correct.Regards, Muhaim

use avg it is free and painless

Go the Norton AntiVirus" under "Subscription renewals" section and then choose the version you want to renew. Click on 'Continue.' for more help and information to renew norton antivirus . Hope this helps you.

Good Luck!

u can download from here...http://www.softpedia.com/get/Security/Firewall/Norton-Internet-Security.shtml

This is illegal. Please buy this product.

I gave this answer for your best. Because with an illegal key you will not be able to download updates & get support.

Additionally you make a crime.

Professionally, I use Microsoft Security Essentials. You can download it here: http://www.microsoft.com/security_essentials/
Please rank me.

You will need to contact Symantec for help with this issue. The number I could find is +1 800-342-0652 or 407-357-7600.

Manual Method:
Kill Process
--------
1. Press CTRL+SHIFT+ESC
2. Windows Task Manager should pop up
3. Go to "Processes" tab
4. Kill "WP345d.exe", "eb.exe", "fix.exe", "ppal.exe" by ending the process. (There may only be one of these listed)
5. A warning prompt will come up, Click Yes to End anyway.
6. To confirm the spyware is no longer running, the icon should dissapear when you hover your mouse over the system tray in the lower right. (The icon is a red brick wall)

Remove Registry Keys
--------
1. Press WIN+R (The WIN key is the key between CTRL and ALT that looks like a Windows logo)
2. In the run box, type "regedit"
3. Windows Registry Editor will pop-up. *Be cautious when editing the registry*
4. Navigate to the following folder on the left-hand pane, and delete the listed items below:

------------------------
HKEY_CLASSES_ROOT\CLSID\{3F2BBC05-40DF-11D2-9455-00104BC936FF}

HKEY_CLASSES_ROOT\WP345d.DocHostUIHandler

HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes "URL" => "http://search-gala.com/?&uid=201&q={searchTerms}"

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "PRS" = "http://127.0.0.1:27777/?inj=%ORIGINAL%"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "UID" = "201"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "89770891803"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Windows PC Defender"

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run "Windows PC Defender"
------------------------

Registry Locations may vary, If you can not locate a certain item, use Edit > Find and type in the name of the key in quotes, For example:
To find...
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run "Windows PC Defender"
Search for "Windows PC Defender" without quotes.

4. Delete the Folders

Navigate to the following folders through My Computer, and delete the listed items.

C:\Documents and Settings\All Users\Application Data\
Delete the folder "3ad5ffe"

c:\Documents and Settings\All Users\Application Data\
Delete the folder "345d567" (This is a randomly generated set of numbers/letters)

c:\Documents and Settings\All Users\Application Data\
Delete folder "WPCDSys"

%UserProfile%\Application Data\ (Copy-Paste into Explorer's Address bar)
Delete folder "Windows PC Defender"

5. Reboot the PC and then refer to Step 1 to finish clean-up with MalwareBytes if necessary.