Lock motor sluggish did change batteries
You've already taken the first important step--changing the batteries!Does it make a difference if the lock is operated with the door open versus the door closed? If so, you may have a mechanical bind between the door and frame due to sagging/ settling. If not, then you certainly have a problem internal to the lock. Now, you must be willing to do some dis-assembly of the lock itself. To aid you (before you begin), here is the link to the installation instructions (in three languages!):http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode The above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:http://get.adobe.com/reader/You are going to reverse the assembly instructions, so look at Step 5A first:Remove the two "J" screws & pull the internal "H1" part of the lock until it is disengaged from the lock stem but do not remove the cable! Then try operating it from the keypad & notice the response of the motor. Is it still sluggish when not trying to turn the lock mechanism? If it works smoothly, then go to Step 4:Insert key and test latch. If latch doesnot extend or retract smoothly, adjustscrews (E). Remove key when finishedIt could be as simple as loosening & re-aligning the lock pieces until it works smoothly again!Try manually operating the latch & strike mechanism by itself, using a screwdriver inserted in place of the lock mechanism's shaft to determine if there is a mechanical bind within the latch & strike mechanism. (center illustration, Step 2)If it now looks like the problem is within the latch & strike mechanism (see Step 2 illustration), you will need to dis-assemble it by removing the two "D" screws & examining it for something internally wrong.If you are going to remove this assembly, be sure to pay close attention to how it is installed! That is, the latch & strike assembly can be installed two different ways, depending on whether the "setback" (distance from the door's edge to the center of the hole) is 2 3/8" or 2 3/4", as illustrated in Step1.So if you're down to the problem being within the latch & strike mechanism, see how it works after lubricating it with WD 40 or any light oil. You may need to remove it & inspect it for anything broken within it.After all of this, you will now know if the problem is electronic As far as driving the lock's motor, or some mechanical failure that you've narrowed down. Good news/ Bad news time!The bad news is that the lock is only warrantied for a period of one year against electronic failure ( and that's probably not the case here!). The good news is that the lock has a lifetime warranty against mechanical failure (most likely the problem, if it's not the door sagging thing). So you need to contact Kwikset customer service. Go to this page, click on the "Warranty Info" tab for contact information:http://www.kwikset.com/Products/Details/Electronic-Locks/909-15-SMT.aspxGood luck!
7/12/2012 4:01:41 PM •
Kwikset 909 ...
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Answered
on Jul 12, 2012
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1,033 views