Hello Vanessa
I am here for about 10 to 12 hours a day and don't recognize the question. I answer most of them regarding plumbing. We do have a member who appears to delete questions to gain points. I have called him out, but nothing back from him. He has far too many points for the number of questions he has answered. I answer about 60 a day or more. Another issue is that we have an AI Answer Bot from India name Raja Akeem Akhter answering questions in a very vague and inaccurate manner, and I know the IT Department are deleting his answers. I hope they aren't deleting the questions rather than the answers! Very often the answer will be mentioned in the email you get from Fixya.
Anyway sorry about that experience, let's try and fix the issue you have with your faucet.
This is the page for all the parts schematics
http://www.jadousa.com/techdocs.aspx?sw=classic%20roman
So you are having issues removing the decorative cover that hides the cartridge top? There is a trick. Take one of the thin plastic bags that your fresh produce comes in from the supermarket and make a hole in the bottom. Feed or over the handle and slide it down to the bottom of the fitting. Tape around the bottom and squirt a liberal amount of WD40 down into the bag. It will penetrate up into the threads. Over the space of 24 hours give it another couple of shots of WD40. Then remove the bag. Clean the bell and put 3 wraps of duct tape about the bell. Then you can use Channel Lock Pliers to apply pressure and remove the cover.
https://www.google.com/search?q=Jado+Classic+roman+tub+replace+cartridge
They all have model numbers
https://www.google.com/search?q=Jado+Classic+roman+tub
..
After removing the set screw near the bottom of the body (#12 in parts diagram), turn the faucet over and tap the body (the bottom of the shiny body where it contacts the countertop) with a hammer while holding onto the hoses, the body will slide off, so don't let it drop.
If he knew how to disassemble the faucet but it was corroded so badly it would not come apart<?>... sometimes a Dremel with cutting wheel is the only option.
If he wasn't familiar with "JADO"... ask JADO to help identify your faucet.
http://www.jadousa.com/default.aspx?aspxerrorpath=/searchResults.aspx
Get the technical documents yourself and then find a different plumber.
vinegar and old toothbrush to work it in the threads. let sit for a few minutes. repeat.
keep trying gently.
try tightening it a TINY bit before unscrewing.
vise-grips with rag wrapped around.
Use a block of wood and a couple flat head screwdrivers
carefully pry up on the faucet handles using the wood as leverage. But do not force them, heat up with a hair drier first before removing.
Sounds like you installed the cartridge incorrectly. The orientation is important to note when removing the old unit. Try pulling it out and reversing the orientation. Check the inlets and match them up.
Please find your faucet on the link below or close to your faucet. That way I may help you fix the problem. I am a general contractor and know all faucets on the market. I just need to know the model # to help you more.
sounds like the o-rings inside the valve cartridge are bad. turn off valves and remove the cartridge and take it to your local hardware store or plumbing repair shop to match up and buy a new one.
this should solve your problem.
if you have further questions about this problem ,, please feel free to ask.
Question edited for correct spelling of maker 'Noen' to 'Moen'.
'Fix' as in it is leaking? Or tighten it down because it is wobbly, or something completely different?
Well, we can have a one on one seminar by the internet. I've been a pumpman for 20 years. I can share with you my experience (household pumps, suibmersible pumps, turbine pumps, gear pumps, piston pumps, dewatering pumps, mud pumps, trash pumps, mining pumps, solids handling pump, etc....) Just take your pick. Just send in your e-mail for assistance. God bless.