Kohler - Toilet - One-piece - Gabrielle - K14257-WS-47 - Page 8 - Answered Questions & Fixed issues

I would go to walmart and buy a new toilet seat and make sure it fits an elongated toilet, they are like 20 bucks or less

you have been hit by power surge. most likely the problem is in the control box that controls the pump. Need to call local plumber or service company to take a look at the system.
Verify that all circuit breakers are on and stay on after being reset before calling service tech.

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Check the main breaker, check the GFCI that the pump is plugged into. Make sure you have power to the outlet that the pump is plugged into.
if you have power to that point we need to find out how you are turning the pump on.
Can you take the pump out and plug it into another outlet to make sure the pump is good?

this happens sometimes when the leads under the tub get a bit corroded. Get under the tub and find the studs and screws that are at the end of the low water sensor wires and clean them up with some emery cloth then reinstall them.
this should get you back up and running again.

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Water level in tank might be set too high, allowing water to drain out the overflow. lower the water level in the tank. (I am assuming the flapper is ok. Flapper may have a protective disc, which should be removed after installation.)

either the fill valve is running and water is draining into the bowl via the overflow tube in the tank or the flapper is bad (or foreign matter) and it is allowing water to escape into the bowl slowly...causing the fill valve to run every few minutes or so. i just sent this to your email too. hope this helps but if you need anything else just text me here:)

If your certain water is not escaping under the flapper and leaking out into the sewer then the fill valve is bad and needs replaced. If it stays running but doesnt fill then the flapper, or flush valve will need replaced. These are in all hardware stores and come in many types and variaties, all you have to do is match up the old with a new set or get the person in the plumbing dept to get you a suitable replacement. The shuddering is the water under pressure leaking past the fill valve because it is not opening as wide as it should. These all wear out over time and need replaced every few years. Changing out the fill valve should remedy your problem. Here is a link to what you need but you will be better off getting it from your local harware dealer so they can make sure it is the correct part for your toilet.
http://weddleplumbing.com/index.php?route=product/product&product_id=117

In 2008 I bought the Memoirs model that Lowe's was selling. I've had multiple tank/bowl gasket leak problems. When I went to get a replacement gasket this weekend, Kohler had changed the style of the tank/bowl gasket assembly in the current Memoirs model that Lowes sells. I wonder if this is because the old gasket assembly is known to be defective and prone to leaking?

When I called Kohler, it took two customer service associated, but I was granted a WHOLE NEW TOILET with the new style of tank/bowl gasket assembly. I just had to have the receipt for the (3 yrs ago) purchase. Kohler e-mailed a letter for a replacement toilet within about 15 minutes and before the end of the day, I had a whole new toilet in my bathroom.

I'm not a contractor. Just an average homeowner, so I can't say for sure that the old style (large, black, plastic rectangle on the bottom of the tank and a rather thin gasket ring) was defective or not. (At first Kohler offered only a replacement tank, but after hearing the number of times both I *and* plumbers have replaced the gasket, they did authorize the replacement of the entire toilet.)

REPLACE THE WASHER INSIDE THE FAUCET IF YOU CAN FIND THE RIGHT ONE.
REGARDS.
PLZ. RATE THIS

Another remedy if you can't find the same lugs or stoppers, is go to any hardware or home depot store and get those little plastic stoppers that are felt or adhesive back that is used for the bottom of kitchen chairs so as not to scratch harwood floors, you can use them fo substitute . Also they make small round 1/4 inch plastic little bumps used for home slider window stops. Hope this helps you get that toilet seat up and running , or is that down and running :) mike

Indeed, that sounds like it has suffered fro ma power surge. You can look up on Google maps in your area for a qualified repair man, or you can try and tackle the job yourself, though if you do not have experience with 220v services I would strongly advise against this, as it could lead to a fire and or electrocution.

NEED TO ADJUST FLOAT . Turn screw clockwise 1 to 2 full turns at top of float rod.

check the steam outlet to make sure is properly tight this can cause a false ERR 5
ERR5 comes up when water flow to the unit is blocked or debris has gotten in the unit and clogged check filters,test the water flow

There are two holes in the top of the bowl where the tank attaches. As you indicate, one hole delivers water to the jet at the inlet to trap passageway, and another smaller hole to direct water to the rim.

I have seen in some cases the gasket that seals the tank to the bowl block the smaller rim-fed hole. All you need to do is knotch the gasket where the hole is located and re-install the gasket so the knotch is located over the hole. If you have any other questions please call the 800 phone number on top of the Flushmate.

Hi jaynemeth,

The tiny black particles are dried bacteria left in the water lines and jets from previous uses. You should be cleaning the lines and jets with the recommended cleaners after use and before the lines dry out to prevent bacteria building up.

Copy and paste this web address into your browser and a page will open with an example of a cleaner you can buy at that site: >>>> http://www.uspartscenter.com/spasystemflush16oz.aspx
Hope this helps. If it does, I'd appreciate a 4 thumbs up. Thanks,

Handie Andie

There is an adjustment screw on top to adjust the float shutoff level. Models vary, but should be easy to find. It is usually where the float attaches to the valve body. Give it a turn, you want the float to go down. Flush and recheck water level and readjust if necessary.

if it is the tank they are tank bolts, any hardware store sells them or eBay. if it the toilet where it anchors to the floor then they are flange bolts same as before. Hope this helps Tim

The water has to be going somewhere. Open the top and see where it is leaking.
1. It is either going past the flapper to the bowl. You should be able to see a fine stream running down the inside somewhere.
2. It is going into the overflow tube.
3. It is going out the handle hole.
Gary

Several possibilities. I have seen hygenic items " stack up" in a 4 inch line creating this
problem on at least two occasions. Try using a 6 foot extendable toilet auger instead of
a plunger. (home depot carries them for about 45 dollars or you may be able to rent one
at the tool rental). If this does not solve the problem you may have to use a shop vac to
empty the toilet and auger it from the bottom as well as the main line after pulling it
Examine the exiting
flange of the toilet itself as many times something as simple as a bowl freshener wire or a
Q tip can cause paper to clog the toilet. Hope this helps.

Hi,
Check the connections on the air hose to make sure they are tight and that the hose has not cracked anywhere...
If all that check out then the electric switch is going bad...

heatman101