20 Most Recent Kohler - Toilet - Two-piece - Highline - K3427-RA-G9 - Page 2 Questions & Answers

It needs to be shimed,either floor uneven or casting is not uniform.It is a problum most people don't understand.Toilets when set need to be leveled if not you can break bowl.Go to home depot and in plumbing dept. ask for plastic shims-come in little bag,tap under toilet and then snug down bolts,(don't reef on bolts)when shes tight take flat head screwdriver and hammer and chop off shim flush.You should take dap tub and tile caulk (water soulible) and dap around bottom-keep wiping sponge with clean water around till it looks nice let set up for 12-24 hours,toilet should be rock solid.If by chance its leaking around base you'll have to reset with new wax Richie

Gerber avalance is a great toilet if you can find, is ada 18'' with seat

Yes water can back up in a drain and flood out lowest opening, which would be a toilet flange at floor level.
If tub is draining fine, then clog is probably near the toilet, but below floor flange level, and therefore not inside the tank ... judging from your description.
If you are in a house, go outside and see if there is a vent stack on the roof directly above toilet. If so, you can run a snake down from there.
You can also run a snake down through "s" shaped toilet trap and enter the pipe that way.
Another option is to remove the toilet and run snake directly down hole, and then reattach toilet.

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on plumbing or any do-it-yourself project.
Fixya is always less expensive than a service call.

Sounds like you need to enlarge the holes in the gasket slightly or you could try some grease on the threads so that they do not bind on the rubber.

If I understand correctly, your water level inside the bowl is 3 or 4 inches from the top of toilet seat?
Sounds peculiar to have that water level since you would get splashing etc.
That is not sanitary, and would be a code violation.
Look at side profile of tank.
Look at porcelain behind bowl and you can see outline of "s trap."
This is the internal trap that each toilet has built in.
Purpose of trap is to a) set water level inside bowl and b) just like a sink trap, seal pipe from sewer air from entering home.
Photo shows trap on sample toilet, with line showing approximate level of water inside bowl.
Since photo is at an angle, the line appears to go downward instead of level. Again the line is approximation, and photo intended to show where you can look on your toilet.
Your tank should have similar s-trap feature. From the feature on your tank, you can see what level water is intended to be inside bowl.
Some more expensive tanks, outline of s-trap is not apparent.

If the water level is so high that you experience unsanitary conditions, this is a code violation, and toilet should be replaced.

Quick web search turned up Kohler contact page: http://www.us.kohler.com/general/contact.jsp
KOHLER Customer Care at
Phone: 1-800-4KOHLER (1-800-456-4537)
Hours: 8:00 AM - 5:00 PM (Central Time) Monday to Friday
You can refer Kohler to this link on Fixya so they can clearly understand issue.

the water level could be adjusted too high and it is running down the overflow tube. if the fill valve makes a noise trying to fill every 10 minutes then you have a flapper on the flush mechanism that is not sealing properly. it may be out of shape or have something stuck under it.

Sorry to read about your problem, I hope this helps you out.

if the plunging does not work, you will need to have a rotor-Rutter , their is a clog down the line


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Sorry to read about your problem, I hope this helps you out.

maybe somebody glued your tank lid shut... you just lift the tank top...no screws nothing..just lift it up

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replace the flapper

New WC's are only 6 Litre capacity. But is it? check water level to make sure its high enough! you should be able to adjust the water level from the water inlet valve.

Check tank for fill line running from fill valve to overflow tube. It will be a 1/4 " line that allows the tank and bowl to fill. It should be connected from fill valve and connected at the top of overflow by a clip or hanger.

Check out the water level in tank to make sure it is filling to line on overflow or within 5/8" to top of overflow pipe.

More then likely the power valve in your flush master ball valve is out.. Replace flush valve and should fix problem. Home depot sell fluid master for like 7.50

Which style of flush valve do you have? If it is the dual-flush option (solids/liquids) I do not know how to adjust those. If you have a traditional style, then the flapper or ball is closing too soon. You need to adjust the guide arm (flush ball) higher or shorten the chain between the flapper and the handle. Adjust this carefully or you will have it fail to seat and the toilet will constantly run.

I hope this helps.

Cindy Wells
(who needed to replace the fill valve and the flapper at her home earlier this week)

Okay. The question is a bit lacking in details. Password for what? Password ON what? Where was the file stolen from? Who stole the file? What is the file content. What is the file extension (the bit after the file name and the period file_name.what)? All questions need to start 'make model (what it is)' first 3 words. And then a clear question. For the 13 people that have tagged this 10 year old question, it is better to post your own question. ..

I have never heard of a toilet that needs an electronic reset, but it appears it is as simple as just disconnecting the power for 10 minutes. It does sound though are yours has a failing flush valve. I managed an airport lounge and we had dozens of electronic toilets and we had to keep a box of spares for them and just put new parts in them including complete control boards. We also kept a box of batteries. https://www.google.com/search?q=kohler+hatbox+toilet+factory+reset ..

Lift and pull the lid forward lift up and disconnect the lift lever from the chain.

https://www.us.kohler.com/webassets/kpna/catalog/pdf/en/1095641_2.pdf

I would take it back for another toilet.