Hello,
I'm one of the Motorola experts here on FixYa. Although we answer questions from all over the world, mostly I answer questions about Motorola Phones that have been released for North American use.
With that in mind, my Motorola manual does not specifically include the em30 as being supported by Motorola Phone Tools (PC Suite v5.0.5 - +Update). However, my manual does list the em35.
This may not mean that the em30 is not supported. Truthfully, I just don't know. You can try v.5.0.5 if you like. If it works, please let me know so I can pass the information along to others who have an em30.
Go to this website and sign up to become a member. (It's fast and free.)
The site has a download link for the Motorola Tools (PC) Suite - and PC
Driver download. (All free)--
You'll need to verify your email address after signing up. If you have trouble getting into the site after signing up use the SECOND LINK below to sign in.
http://motoroladownloads.webs.com/http://motoroladownloads.webs.com/WEBPROTECT-index.htm