20 Most Recent Haier HLP21E Top Load Washer - Page 2 Questions & Answers

First of all this mainly happens when you use cold water washing, the plastic bowl(s) become slightly porous over time & the dirt from clothes adhere to the area between the inner & outer bowls.To clean & remove smell.1. Put washer on hot wash, high level & let it fill with HOT water.2. Stop washer, put in an old towel.3. Add a bucket of hot water (This allows the water level to be above the scum mark inside machine.4. Add washing soda to the bowl (double the amount it says on the packet).5. Start washer & allow to run to the end of the first wash cycle.6. Stop washer & allow to sit for a few hours.7. After the few hours, start washer & allow it to run the rest of the full cycle.you can do the same procedure with Vinegar.you may have to repeat procedure a few times.TO PREVENT THIS FROM HAPPENING AGAIN YOU NEED TO DO THIS PROCEDURE ONCE EVERY 3 MONTHS.The worst case scenario, you will have get a technician to remove the inner bowl & manually clean these areas.

my machine does not wash clean the cloth

Check for something caught in the inner bowl. Check with torch if something caught between inner & outer bowl. Check main bearing, main bearing noise is usally associate with leaking water.

You either have a bad solenoid, timer, loose belt, or water level sensor.

Is the discharge hose higher than the machine? If it is Lower it will never fill. Don't think there is a shut off in the hose to stop the water discharge.

If it was a showroom floor model, the store may have disconnected the power cord from the unit [store safety policy] to display it, then the knuckle that sold it to you didn't care to have it prepped for sale.If it is a brand new and the box wasn't tampered with call HaierAmerica 1-877-337-3639 right away. There is no reason why a NEW unit should be dead. Ask for a free service call to verify the sequencer board works and the power cord is connected properly to it. If it's a floor model call the showroom and demand they fix it. You will have to bring it in if you carried it out but they will fix it in the store usually in a week or less.If the sequencer board [p/n WD-6290-08] is dead and it's most likey due to Haier's poor quality since they only spot check units after they are boxed and shipped from China to America based on complaints, not the other way around like us factory based companies that check units on the factory floor.

When it stops post here what blinking lights are on.Belt should have some movement. If you hear the motor straining but the tub is stuck then it will be worn, hot and flaking.The water pressure switch can stop the unitThe safety switch can also stop the unit for out of balance. I would reload the washer and check if level as well. Then see if you get the blinking lights.

There should be lights blinking, indicating a fault.If this unit is brand new call warranty service.If this unit has run in the past you will need either a new intake valve or new computer sequencer board.

Safety switch, usually has red wires with white stripes. Disconnect power plug from wall outlet before working or touching parts protected by outer cabinet.

Packed with the owners manual.You can see it at encompassparts, use p/n WD-2800-01

h t t p ://service.haieramerica (dot) comsearch model hlp21eclick on the link of a blue tool box with a hammer

Overfilling is a sign that the pressure switch or the computer sequencer is bad. You will need to replace one of these and both require entering the unit by a qualified technician.

Check inside the fill hose for debris. There is a screen designed to block debris from getting inside the machine valve. If the screen builds up with debris the water slows down. Sounds like the water is filling too slow. Also the unit and/or the load may not be balanced causing it to stop and drain out. If it's okay then see what lights are blinking when these events occur and post here.

What hose? Intake or drain hose?If the drain hose makes sure you follow the user manual and set the drain end to the proper height. If it is too low you will not be able to fill the washer. It will just continue draining.