20 Most Recent Precor C962i Treadmill 220V Questions & Answers


Adjusting Tension on a Treadmill Running Belt It is necessary to properly tension a treadmill belt when it is replaced. After time, a belt can stretch and may begin to slip. When this happens, it is necessary to adjust the tension of the running belt to stop it from slipping. Manufacturers of treadmills generally agree on one of three procedures for how to tension a treadmill running belt.
  1. Adjust for no slippage of the treadmill walking belt on the front roller (Often referred to as the "Stomp Test")
    1. This procedure works well for a previously installed belt that is now slipping.
    2. Underside of belt should be free of any glazing/wax buildup.
    3. Rollers must also be free of wax buildup.
    4. Be sure belt tracking/centering is correct before proceeding.
    5. The most popular speed for this adjustment is 2mph to 3mph.
    6. Try to slow the belt by applying pressure with your foot against the belt movement while grasping the handrails. If the running belt slow, slips or stops (and the front roller does not) adjust BOTH adjustment bolts 1/4 turn clockwise. Test again and repeat adjustment if necessary.
  2. This procedure requires two belt gauges or calipers
    1. This procedure works well when installing a new belt.
    2. This procedure requires you to stretch the belt. Depending on the manufacturer*, this varies between .4 and .6 percent. A dial on the gauge or caliper will indicate the amount of stretch. *Consult the owner/service manual for proper tension.
    3. If you are working on a previously tensioned belt you will need to release the tension before attaching the gauges or calipers.
  3. Gauges or Calipers unavailable
    1. Release the tension on the belt.
    2. Using a yard stick or tape measure, place two marks on the left and right edges of the belt and deck 36 inches apart (or 50 inches if you prefer).
    3. Adjust the left and right tensioning bolts until both sides measure 36 3/16 inches (or 50 1/4). This is equal to .5% of stretch.
    4. Test for proper tracking and tension, adjust if necessary.
How to Tension Treadmill Walking Belt that Slips

Precor C962i... | Answered on Jan 28, 2015


Precor Error 41, Lift has not Responded in Acceptable Time Probable Cause Error 41 was present in early software versions and is no longer being used.
Corrective Action If you encounter a unit that has software with an error 41, diagnose the same way you would if getting an error 40.

Precor Error 41
Precor Error 40, No Lift Motion Detected Probable Cause 1. Blown lift fuse in lower PCA.
2. Lift motor is physically jammed and not able to move.
3. Bad lower PCA.
4. Bad lift capacitor.
5. Bad lift motor winding.
6. Bad interconnect cable between upper and lower PCA.
7. Bad upper PCA.
Corrective Action
  1. Check the lift fuse from the lower PCA. Using an ohmmeter, the fuse should measure 1 ohm or less. If the reading is significantly high, replace the fuse. If the fuse is open, refer to steps 3 and 4 before continuing.
  2. Disconnect the lift motor from the ramp (elliptical) or lift platform (treadmill). If the lift nut or lift tube is jammed against the motor housing, turn the lift tube or lift nut away from the motor housing. If the lift was jammed, refer to step 3 before continuing. Calibrate the lift motor per the proper procedure for the unit being serviced and reattach the lift motor to the ramp (elliptical) or lift platform (treadmill). NOTICE: You must find and repair the cause for the jammed lift. Only re-calibrating the lift motor will not solve the problem.
  3. One of two modes can cause the lower PCA to fail. The lift switch could fail in an operated condition. If this happens the lift will move (either up or down) as soon as the unit powers up. The usual result is that the lift will be physically jammed as explained above, and probably also being cause for the lift fuse to blow. The lift switch could also fail in an open condition. If this happened, the lift would not operate in one direction. If either of these conditions occur the lower PCA needs replaced.
  4. Most units have the lift capacitor mounted inside the lift motor, and others use external lift capacitors. This information applies to units with the external lift capacitors. If the lift capacitor is shorted the lift fuse blows. Check the capacitor for a short using an ohm meter. Disconnect the capacitor from the lift motor and test. A good capacitor reads in the millions of ohms. Replace the capacitor if the reading is significantly low. Capacitor can also fail in the open condition which would result with the lift motor trying to run but not having normal power. Test the capacitor by measuring AC voltage across it. A good capacitor will read AC peak voltage while an open capacitor reads AC RMS voltage.
  5. When a lift motor winding is bad the lift will not operate in one or both directions depending upon the exact fault in the motor. Check the lift motor winding with an ohm meter. AC lift motors have a split winding (3 wires) and DC lift motors will have a single winding. Both windings must be checked on an AC lift motor. Normal winding readings could vary anywhere between 1 and 60 ohms, depending on the lift motor being tested. See the proper service manual for the motor being tested.
  6. Test unit with a known good interconnect cable. Replace the interconnect cable if necessary.
  7. Test unit with a known good upper PCA. Replace the lower PCA if necessary.
Precor Error Code 40

Precor C962i... | Answered on Aug 11, 2014


Precor Error Code 20 Error Code: 20 Manufacturer: Precor
Model: All Models
Error Description: Error 20, Too many Maximum Power Requests in 1 Second - The error 20 observes a treadmill's power bit reading when the treadmill was operating at speeds of 1 mph or less. Power bits indicate the relative time that the motor controller drive circuit is turned on. Power bits is an indication of the amount of power the load is demanding from the motor controller. Error 20 indicates that at a speed of 1 mile per hour or less, an excessive amount of power is being demanded from the motor controller for an excessive length of time. Possible Reason:
  1. Starting the running belt under a very heavy load can cause the error 20 to appear.
    1. The user (especially a heavier user) is standing on the running belt as they start the belt into motion.
  2. A badly worn deck and/or running belt can cause the error to appear when the user steps onto the belt.
  3. Badly worn drive motor brushes may not be making proper contact with the drive motor commutator causing the error to occur when the user steps onto the running belt. The unit may also slow down or become sluggish when the user steps onto the running belt.
  4. A leaky or shorted drive motor filter capacitor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  5. A leaky or shorted drive motor inductor (on units equipped with SCR motor controller) could increase the current demand enough to cause the error.
  6. The high power demand is caused by a shorted or de-magnetized drive motor.
Recommended Action:
  1. Instruct the user to straddle the running belt while starting the treadmill at a low speed, such as 1mph or less, and then step onto the running belt.
  2. Determine the amount of AC input current being drawn by the unit under no load and loaded conditions using a clamp on AC ammeter. The current displayed can be used to determine the condition of the deck and/or running belt. These same readings should be taken on a like unit, in good operating condition with a known good deck and running belt. The readings from the unit in good operationg condition can be used as the benchmark. Compare readings and replace* the deck and/or running belt if necessary. *Some units have a reversible deck. Be sure if the deck is being flipped or replaced, a new belt is installed on the new deck surface.*
  3. Inspect and repalce both drive motor brushes if necessary.
  4. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the filter capacitor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the filter capacitor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the filter capacitor.
  5. Measure the AC input current without a load using a clamp on AC ammeter. Electrically isolate the inductor from the drive motor circuit. The drive motor leads need be kept intact so the drive motor will operate with the inductor removed from the circuit. Re-measure the no load AC input. If the AC input current is significantly lower, replace the inductor.
  6. Swap the existing drive motor with a known good drive motor.
Precor Error Code 20 20 Too Many Maximum Power Request in 1 Sec

Precor C962i... | Answered on Jun 25, 2014


Are you sure the PSU is functioning? Check it with a multimeter set for DC Voltage. Compare what it is putting out to what the factory specs are.

Precor Exercise... | Answered on Mar 23, 2019

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