Hey, this is Leland with Crucial Vacuum,
If your the brushroll is not moving there could be several problems
Firstly, the motor may be the problem. If you hear any noises while the machine is running, you should contact the original manufacturer for
trouble shootingsolutions.
Secondly, your vacuum may be in need of new parts. By changing either the brushroll or belts, you should be able to increase the quality of the suction.
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You can
purchase replacement parts for Kenmore vacuums direct from Crucial Vacuum with
free shipping and an exclusive 10%
coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/catalogsearch/result/?q=kenmore
I hope this was helpful! If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly
customercare representatives on the line ready to assist you.
Leland Newman
Crucial Vacuum Customer Care