20 Most Recent Kenneth Cole KC1232 Wrist Watch - Page 8 Questions & Answers

Kenneth Cole watches are made by the Geneva watch group.

If you go to http://www.genevawatchgroup.com/ and click on customer service, you can scroll down until you find the instructions for your model of watch.

I would try a local watch repair place first to see if its a standard type pin. If not you will need to follow this advice.
Watches bought from Kenneth Cole or a Kenneth Cole retailer are covered by a limited lifetime warranty. The warranty does not cover repairs needed because of normal wear and tear. You will need :

• Padded envelope
• Check or money order for $8.50

1. Step 1 Write your name, address, phone number and a description of the problem on a sheet of paper.
   
2. Step 2 Put the watch and the paper with your information in a padded envelope.
   
3. Step 3 Mail your package to:
   
   Kenneth Cole Productions Inc.
   Attn: Returns Department
   229 Hollie Drive
   Martinsville, VA 24112
   

try here > http://www.genevawatchgroup.com/customerservice/

try this link belowhttp://www.genevawatchgroup.com/pdf/kenneth_cole/IKCWB0311_EN.pdfand here > http://www.genevawatchgroup.com/ .