20 Most Recent KitchenAid 400 Watts KN15E1X Accolade 400 Stand Mixer Questions & Answers


All I can do is to refer you to the Service Manual at:

http://ep.yimg.com/ty/cdn/mendingshed/kitchenaid6qtservicemanual.pdf

KitchenAid 400... | Answered on May 02, 2017


http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%208211761.pdf

has the breakdown of the parts. Item 8 is the controller board and item 9 is a sensor which monitors the speed. If either one is fried it will run wide open and then quit.

KitchenAid 400... | Answered on Mar 30, 2010


Hi JENNY, Merry Christmas and Happy New Year! Do not despair; there is a way to fix your KA mixer. From the symptoms you’re describing is sounds like your mixer’s (speed) Control Assembly and/or the Hall Effect Sensor has gone bad and either one or both parts need to be replaced.
As your mixer is out of warranty, the inspection and troubleshooting of the control assembly is something you can do yourself, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer.
If you're lacking one, you can download it from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home
Click on Customer Care>Locate Manuals & Guides, and enter the 6 character model number, in this case, KN15E1X, and then select the first file, KN15E1XBW0.pdf (335.24 KB) that appears under Parts List (17). (check to see if this matches your mixer model).
Turn to pages 4 & 5 titled, "Case, Gearing and Planetary Assembly", which provides an exploded view for the assembly and disassembly of the mixer and locate Illus. Nos.8 & 9, Control Assembly and Hall Effect Sensor, respectively. I suspect one or both of these parts that are the cause of your mixer’s speed woes. Since the (speed) Control Assembly is the more complicated of the two, that’s where I’d focus my attention. The Hall Effect sensor is a very simple device and rarely goes bad.
First check to see if any of the connections have come loose from your Control Assembly. If everything looks tight then you need to replace it. Unfortunately the whole controller assembly is on a little PC board filled with resistors and capacitors, which was not meant to be 'home fixed' and my 'expertise' ends there. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not. Or you can just order replacement parts without the testing.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! – hslincoln

KitchenAid 400... | Answered on Jan 04, 2010


Without knowing which model mixer you have I cannot be specific as there are 5qt models with very different motors. Parts are available and the mixer can be fixed. Doing it yourself makes it much more affordable.

Service Manuals covering the two types can be found at:

Professional 5/6 quart:
http://ep.yimg.com/ty/cdn/mendingshed/kitchenaid6qtservicemanual.pdf

4.5/5 quart:
http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

KitchenAid Food... | Answered on Jul 30, 2019


The adjustment procedure is the same and there are springs on the two adjustment bolts. Thereafter, things are very different on the K45.
No speed or torque can be caused by:
1. Bad brushes, or most likely
2. A bad resistor. There are three wires on the resistor. It should read 190 ohms (or there about) across the red and white wires and 95 ohms (or there about) across the black wire and either of the other two.
3. A bad field coil (stator).
4. A bad armature.

A replacement resistor, field core, and armature are extremely difficult to find.

The Service Manual for the K45 and K5A can be found in the files section of WACEM, you just have to sign up to the site:
http://groups.yahoo.com/group/WACEM/

Look for "K5-A, K45 Original Service Manual"


KitchenAid Food... | Answered on Jul 30, 2019


Hi,

By the sounds of it, it looks like you need to adjust your head height. I have added a link below for a video that I think may be able to help you.

https://www.youtube.com/watch?v=bmg8SVldZbs

https://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KitchenAidAdjustingHeadHeightonBowlLift/tabid/617/Default.aspx

KitchenAid Food... | Answered on Jul 30, 2019


You need a "step Down Transformer" Available on ebay for about $10-$11 see this link https://www.ebay.com/itm/1600W-WATT-220-TO-110-VOLT-TRAVEL-POWER-VOLTAGE-CONVERTER-TRANSFORMER-STEP-DOWN/261271470822?epid=2280961078&_trkparms=ispr%3D1&hash=item3cd4fe42e6:g:uyYAAOSwWV9bPnrq&enc=AQADAAAB8KX%2FKt4E1xf3SDqEdBclaYb3BEV2goiLGFm8pFHXtqqWxpi8UuZ%2B1UmMICagX0mPwzYtCPZLcL0E6Vaah6ZHw722DadNzkh3SM4MH25CRSPyDz9KvizBus75NMrUzhlRLp%2B4V42jC8hHgHYIYx%2B%2F4ycoFIijohPaTQWlPWqQoiUUUNXGfcFmCpcoSSrOtf3PVZcoJ9puUxTsrWPljut5U1XkLTUpfC8GRbje9eRdiyaqM1czASyOWZZgzA57iczV5z3vANeoEC%2BNacVC7bZrYUq5aG3%2F%2FawiBxNf8TwriwXCOw4nCe1FY2tLmRo1wBhjzLcjKTSoA9NXOgfP9yx2GAHB0aImAG6lwuD1Gjsbujapr0tOx303NO4%2FGDIjh23zBM2fFEjQ2lGE4u18hjWq90SC6CeIR6MRzjQmQFq0b%2BCQhZ966xg8sO6%2FP5M15emZQZPI4Wuwx6hC%2FWdQTFVmAkRx5XK1ZrG1qEUEGpPaD1FfdbI0tdiajTnoGtyj%2BYHYMLv7LJIQy8LPkNOtVsM4s4wNyFX29hZBcd90%2BBD9nVBT5XxRvvRld9N6uirS7H1399hftHO5SQD%2F44k8oA6tIY8fkYHruTeGLpXXjdFSuaWZZIJ0ehjAYwCMW6mHoymA2EJQOmGfV1RnrN%2BpaghdG54%3D&checksum=26127147082247fa4391f0f146d69550a6c6cdd31f82

https://www.6ya.com/callphilipforhelp

KitchenAid Food... | Answered on Jul 12, 2019


Hi,

I have added a help video below which will help you to adjust your head height on your mixer:
http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KitchenAidAdjustingHeadHeightonBowlLift/tabid/617/Default.aspx

I hope this helps!

KitchenAid Food... | Answered on Jun 27, 2019


Hi,

I have added a help link below which may help you stop your KitchenAid from bobbing:
http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/HeadofMixerBouncingorWobbling/tabid/659/Default.aspx

I hope this helps!!

KitchenAid Food... | Answered on Jun 27, 2019


Hiya,

It seems from your question that your hinge pin may be loose and this is why the head keeps shaking. Please see the link below for a help video on your hinge pin:
http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/HowtoremoveyourhingepinfromyourKitchenAid/tabid/637/Default.aspx

http://www.kaparts.co.uk/Help/KitchenAidHelp/KitchenAidMixerHelp/KAPartsSuperHingePinforKitchenAidMixers/tabid/599/Default.aspx

I have added below our super hinge pin link if you are interesting in purchasing one:
KA3009 KitchenAid Tilt Head Mixer Super Hinge Pin Upgrade Kit https://secure.kaparts.co.uk/sku/KA3009

I hope this helps you!

KitchenAid Food... | Answered on May 21, 2019


This sounds like an issue of beater to bowl adjustment, which can come out of alignment naturally over time and with use of the machine.

If the flat beater is striking the bottom of your bowl, this may cause the locking mechanism to loosen and may cause the mixing head to "bounce" during use.

Your Use and Care Guide will cover the "beater to bowl adjustment," which you can do at home in a few minutes with a flathead screwdriver.

KitchenAid Food... | Answered on May 16, 2019


Bucksmom, Sorry to hear you mixer is 'leaking'... I hate it when that happens. You don't mention how old or what model your KA mixer is? I assume you mean the band around your mixer with the Kitchenaid logo, when you say 'kitchen aid ring.
Your mixer does have an internal gear mechanism (transmission if you will) which converts the electric motors rotation into the mixer rotation and those gears are located within the mixer. The gears were lubricated at the factory, but depending on the age of your mixer and how it is used, it is possible that the grease has leaked beyond the gasket and that is what you are seeing now.
It is possible to disassemble the mixer to determine where the grease is coming from and troubleshoot if anything else might be wrong within the transmission.
Hopefully the leakage is not getting into your food being mixed. Kitchenaid Grease should be 'food grade' grease, but you still don't want to ingest it.
I hope this helps... Howard, Burke, VA

KitchenAid Food... | Answered on May 16, 2019

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