Yes, Thank you for your inquiry; At FactoryLocks.com we carry Schlage BE365PLY505. The key number is stamped on the key. You can purchase the same entry on our website, factorylocks.com with your existing locks key number. Enter the 5 digit key code on our shopping page that is on the key. We'll get it keyed and out to you quickly.
I would recommend taking the deadbolt back to wherever you purchased it from and exchanging it for a new one. It sounds like you got a defective unit.
Just so there’s no confusion, this website is a general question-and-answer site for anyone who needs help fixing something. It’s not the customer service website for the manufacturer or retailer you got your deadbolt from. I do not represent the manufacturer or the retailer. I’m just a random guy on the internet trying to help out. :)
If it is not fixed to the wall , drop it on a bed holding the opening dial and as it bounces open it . It took me a couple of goes to get it right but it works
A friend had a similar issue with his lock. After taking the back plate off I found that silver arm that locks into the door handle cam had lost a tiny c clip and come apart. One I reassembled both parts of the arm on the retaining peg using the c clip and put the white spacer ring on top everything looked right. Reassembling the gear section while keeping the round handle return spring from popping off was challenging.
While leaving the lock open, proceed through the combination. When you're done, stick a screwdriver or something similar in the hole and pry the locking mechanism back. Once it is out of the way you should be able to lock it again.
You can open them faster with a rare earth puck magnet that you can putting the combination digits in.
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There are also this type of attack but the Lock Picking Lawyer shows the workings. The magnet pulls the solenoid in the same way. It is a low skill attack.
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Classic mistake keeping the emergency key inside the safe!
It can be opened very easily in 10 seconds with a large rare earth puck magnet in a sock. They all work the same way using an electronic magnetic solenoid operated by the internal battery. The puck magnet does it externally.
https://www.google.com/search?q=open+safe+with+puck+magnet.
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Look at the YouTube channel 'The Lock Picking Lawyer'. All his videos are short and sweet. All combination locks can be decoded with a feeler gauge or a thin piece of plastic. He will have opened this lock.