Stoves 23 in. Premier TC600I Electric Cooktop "whirlpool caulk" Questions

What's your problem?how to remove whirlpool glass cooktop with caulking adhesive We have a short and need to remove it to trouble shoot the feed wires heat

I have a whirlpool drop in ceramic stove and a burner isnt working. i had a repair man come and he was trying to pry the stove up but was having trouble because the person that insatlled it years ago ...