Washer drum tilted

Normally broken or unhooked suspension springs or a failed shock absorber. Remove the case and look.

with washing machines you have suspension springs at the top of the drum and shock absorbers on the bottom, the easiest way to check shocks is to see if they have leaked any fluid and if they offer any resistance, if they are leaking and offer no resistance to compression then they will need replacing

The suspension spring of the drum has come off and this means that the drum is hanging off the center.
The drum is hung with spring and shock absorbers and if one side has come off it will be off balanced. The springs are hung from the corners of the BODY FRAME. Check this out, replace spring if the end had broken or also you can use a good plier to extend the spring head to be clipped.( if broken)

YES> There are shocks and springs. The springs hold it up and control motion and the shocks absorb the movement and stabilize the basket. Sounds like you may have broken shock.

The drum should not need balancing, but the washer should be level in all directions. If the washer is level, but vibrates excessively during spin cycle, you may need to replace the springs. There is a set of suspension springs which act as shock absorbers. When these wear out the washer will bounce across the floor unless the clothes are 100% balanced in the washer.

i don't think you have to do any repairs from the top end. I will list most fromFord shop manual. Please rate as Fixya if this answers your questions. Please report back. Good luck.

Section 04-02: Suspension and Wheel Hubs, Rear 1994 Town Car, Crown Victoria/Grand Marquis. Workshop Manual
REMOVAL AND INSTALLATION Spring Rear
Removal

1. Position a hoist under the rear axle housing, and raise the vehicle. Refer to Section 00-02 . Place jackstands under frame side rails.

1. Remove rear stabilizer bar as outlined.

1. Disconnect the lower studs of the two shock absorbers from the mounting brackets on the rear axle assembly .

1. Unsnap the RH parking brake rear cable and conduit (2A635) from RH upper arm retainer before lowering the rear axle assembly .

1. Lower the hoist and axle housing until the rear springs are released.

1. Remove rear spring and rear spring center mounting insulators (5741) from vehicle.
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Shock Absorber Removal
Raise the vehicle on a hoist. 1. To assist in removing the upper attachment on shock absorbers using a plastic dust tube, place an open end wrench on the hex stamped into the dust tube's metal cap. For shock absorbers with a steel dust tube, simply grasp the tube to prevent stud rotation when loosening the retaining nut.

1. Remove the shock absorber retaining nut, washer, and insulator assembly from the stud on the upper side of the frame. Discard nut. Compress the shock absorber to clear the hole in the frame, and remove the inner insulator and washer from the upper retaining stud.
2. Remove the self-locking retaining nut, and disconnect the shock absorber lower stud from the mounting bracket on the rear axle tube.
3. Perform Shock Absorber Checks. Refer to Section 04-00 to determine shock absorbers performance.

Installation

1. Properly prime the new shock absorber . Refer to Section 04-00 , Shock Absorber Checks.

1. Place the inner washer and rear spring insulator (5536) on the upper retaining stud, and position the shock absorber so that the upper retaining stud enters the hole in the frame. While holding the shock absorber in this position, install a new rear spring insulator , washer and nut assembly on the upper side of the upper frame. Be sure to seat the rear spring insulator in the frame attaching hole. Tighten nut to 34-46 Nm (25-34 lb-ft).

1. Extend the shock absorber , and place the lower stud in the mounting bracket hole on the rear axle assembly housing. Install a new self-locking retaining nut. Tighten nut to 76.5-103.5 Nm (56-76 lb-ft).

1. Lower vehicle.

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Arm Lower
Removal
Refer to the illustration in Description and Operation. NOTE: To improve rear axle assembly noise and vibration concerns, the rear suspension should be fastened to the frame and rear axle assembly at the curb height position.
NOTE: If one rear suspension lower arm requires replacement, also replace the opposite rear suspension lower arm .
WARNING: TURN REAR SUSPENSION LEVELER COMPRESSOR SWITCH OFF (IF SO EQUIPPED).
NOTE: If both rear suspension arm and bushings and both rear suspension lower arms are to be removed at the same time, remove both rear springs as outlined under Rear Spring Removal. For air spring removal, refer to Section 04-05 .

1. Mark rear suspension shock absorber relative to protective sleeve with the vehicle in a static, level ground condition.

1. Remove rear stabilizer bar as outlined.

1. Raise the vehicle on a hoist, and place jackstands under the rear axle assembly . Refer to Section 00-02 .

1. Lower the hoist until the shock absorbers are fully extended to relieve rear spring pressure.

1. Support rear axle assembly under differential pinion nose as well as under rear axle assembly .

1. Remove and discard the lower arm pivot bolt and nut from the axle bracket. Then, disengage the rear suspension lower arm from the bracket.

1. Remove and discard the pivot bolt and nut from the frame bracket, and remove the rear suspension lower arm .

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Upper
Removal
SPECIAL SERVICE TOOL(S) REQUIRED Description Tool Number Suspension Bushing Service Set T79P-5638-A1, A2 and A5 Rear Axle Control Arm Bushing Tools T86P-5638-AH
WARNING: TURN OFF REAR SUSPENSION LEVELER COMPRESSOR SWITCH (IF SO EQUIPPED).

1. Raise the vehicle, and support the frame side rails with jackstands. Refer to Section 00-02 .
2. Support the rear axle assembly .
3. Lower the rear axle assembly , and support the rear axle assembly under differential pinion nose as well as under rear axle assembly .
4. Unsnap parking brake rear cable and conduit from upper arm retainer.
5. Remove and discard the nut and bolt retaining the rear suspension arm and bushing to the rear axle assembly housing. Disconnect the rear suspension arm and bushing from the housing.
6. Remove and discard the nut and bolt that secures the rear suspension arm and bushing to the frame bracket, and remove the rear suspension arm and bushing . If upper arm rear bushing is to be replaced, use Suspension Bushing Service Set T79P-5638-A and Rear Axle Control Arm Bushing Tools T86P-5638-AH and the following procedure:
7. Place the upper arm rear bushing remover tool in position, and pull bushing out. Using Suspension Bushing Service Set T79P-5638-A install bushing assembly into bushing ear of rear axle assembly.

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Stabilizer Bar
WARNING: TURN OFF REAR SUSPENSION LEVELER COMPRESSOR SWITCH (IF SO EQUIPPED).
Removal

1. Raise vehicle on hoist, and place jackstands under the frame side rails. Refer to Section 00-02 .

1. Lower the hoist and rear axle assembly housing until the shock absorbers are fully extended.

1. Disconnect rear stabilizer bars from rear stabilizer bar link and bushing (5C488) . Remove bolts and stabilizer bar bracket (5486) retaining rear stabilizer bar to rear axle assembly .

there are no "suspension shocks/springs" on a dryer, those are usually on your washer. here is hte par number for he washer spring 134144700(which is about 8 inches long and 3/4" in diameter made of heavy gauge steel) youll need (2) and heres the suspension shock absorber number 134564200 its a set of 2, there shold only be 2 on your machine.

Try lifting the inner drum to check if there is any movement between the inner and outer drums, also turn the drum and listen for any grinding or scraping sound from the rear of the drum. Its possible that your bearings have gone out & need to be replaced. The job is far from easy.

most suspensions on machines use 2 springs on top of the drum and 2 suspension legs on the bottom. ( similar to a car shock absorber) just make sure the bottom concrete counter weight is not loose , this will cause violent a shake