Scanner mechanism stuck, making loud clicking sound

Unplug printer! Make sure there is no paper jam. If a two sided printer make sure t remove this assembly to inspect.
Clean glass ensuring nothing is blocking sensors. Plug back in to re initialize.

Something could be electrical/mechanical mistimed now in a mechanical way dirty microswitches that have not give a break on the right moment to stop the scanner and has damaged something what has to made the loud noise .

Keep in mind your safety by working on high voltages and also mechanical recovery.



http://www.refurbisheddellprinters.com/content/manuals/service/Dell%201815dn%20Service%20Manual.pdf

you either have a paper jam or the scanner module has jammed. open the printer and check the paper path for possible jams. then open the scanner lid and make sure the scanner light bar is in the home position at the end of the scanner deck and not stuck mid path.

you want to go into the error count menu on the printer and reset after you have corected whatever caused the malfunction

The only thing that usually causes a scanner error of this type is either a scanner failure or the transport lock. Locate the lock and make sure it is in the unlocked position. Lock and unlock a few times leaving it in the unlocked position then power the scanner off and on again.

You may have accidently pushed the LOCK button - this button is used to LOCK the carriage into place when moving the scanner to another location or shipping it.

Check for a button and the picture of a LOCK, it is usually at the back of the scanner, you can push it left or right, and you have an open lock and a closed lock picture under it. Make sure you didn't accidently push it to the LOCK position when holding the scanner - that loud sound means your carriage is locked and cannot move - once you set the button to UNLOCK this should solve your problem.

This is what the HP website says about noises in the 1610..
Unexpected Noises
Issue Unexpected noise (clicking, thumping, grinding, squealing, and so forth) from an HP all-in-one can be caused by a problem with the ink carriage or the scanner. Solution Follow the steps below in the order presented to determine the source and resolution for the noise. Step one: Checking the scanner This step applies only to products equipped with a flatbed scanner.

1. Open the scanner cover.
2. With the lid open, press the Start Copy button to make a copy. The scanner mechanism should move down the glass.
3. If the scanner mechanism does not move and noise is present, contact HP. If the scanner mechanism moves without noise, continue with Step two below.

Step two: Checking for paper feed problems and carriage blocks Click here (buu03110) (in English) for more information on paper or carriage jams. Step three: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product. So it sounds like it needs to be serviced which could get expensive. I've looked all over the web for you & Keep finding the same answer. Sorry I can't come up with a better solution for you.

The scanner mechanism is locked....there should be a bar or button that slides to lock/unlock. Probably a picture of a lock.....this prevents damage while transporting the device....

top feeder for the scanner (on my x6570) had a loose piece of rubber stuck between the feed wheels. The rubber is part of the guiding mechanism that guides the paper to the feed wheels. Remove rubber strip and reattach it where it belongs.

Hi...I  have a PowerLook III, and that sounds like the super frustrating problem I used to have...first of all, don't worry about it not being used for awhile...I didn't use mine for 10 years and now it's great...except my Trans adapter problem. Anyway...I am running Mac OSX.4.11...I got a Ratoc SCSI to Firewire adapter from the Lasersoft people..they make the Silverfast scanninng software...and my scanner works great..no more creepy SCSI bus and driver and card issues...I highly recommed one...I hope this helps! Carole