Check the salt tank too see if it is overflowing. There could also be a crack in the bottom of the brine tank causing it to leak. You need to determine where the leak is coming from. Many times water is leaking from the valve, running down the tank and collecting under/around the salt tank. As far as not cycling make sure the meter cable is plugged in, power to unit, etc. The valve may not be switching tanks, there can be many causes for this. Bottom line is By-Pass the softener until a service tech can come out. These Culligan twin tank systems (9000,9100,8500, Twin-Flo) are actually fleck valves so any water treatment dealer that sells/services Fleck valves can repair this system.
RJ
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