Connecting GPS device to bike's electrical system

have you checked to make sure that you have a live line? you may have a blown fuse. I would try connecting something else to the outlet and see if it gets power.

Hello,

What is it that is saying the GPS is not connecting to the computer?
Is it the GPS or the Computer?
If you have a different USB cable, try connecting it with that one.
You may also want to contact TomTom support for assistance.
http://us.support.tomtom.com/app/home/?Lid=22&locale=en_CA

I don't particularly recommend connecting your GPS directly to your battery. Hooking it up in this way puts you at risk for running down the battery, since the GPS will not turn off when you turn off the bike. You might be able to get the same solution by running a positive lead from one of the fuses in the fuse box. That would get you a switched power solution without necessarily complicating your installation.
However, whether you're connecting directly to the battery or through the fuse box, you'll need the same basic materials: a 12v cigarette lighter charger for your GPS and an in-line fuse to protect the GPS from power surges. Use a cigarette / 12v power port in your car to double-check the positive / negative assignments to each side of the cigarette lighter charger. Then, keeping track of those wires, cut off the charging end, so you have 2 bare wires. Add the in-line fuse (10 amp should be fine; 5 amp might be appropriate, too) to the positive wire. I suggest soldering the leads, rather than using crimp or pressure connectors; motorcycles have a habit of vibrating everything loose, over time.
Once you have your prepared charging line, run it down from where you plan to mount your GPS to your chosen power supply. Install the negative wire to ground by attaching it to a frame or motor bolt, rather than directly to the battery. This will be easier if you attach a loop terminal that fits between the bolt and the tightening nut. On the positive side, if you're connecting directly to the battery, attach another loop connector to the wire and sandwich it between the positive terminal of the battery and the primary power lead. If you're going into the fuse box, you may be able to sneak a bare wire in between one of the fuses and their fuse holder. Simple friction may hold it in place. A more elegant solution would be to attach that lead to the terminal with a dab of solder. Place your lead on the incoming side of the fuse, so that your power drain doesn't go through the existing fuse and blow it.

if you have a computer, download tomtom home, from the website www.tomtom.com download it and install it, once this is done connect your device via USB lead and click yes when asked and the software shold automatically search for updates for your device

I tried connecting it to another car's system and it worked. Outlet in primary car needs new fuse. Simple. Sorry to bother you.

My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.

Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.

Any ideas welcome

It is my understanding that a fine layer of corrosion can form over the contacts on the mounting dock and/or the TomTom itself after a period of outdoor exposure. A white course rubber eraser is the perfect instrument to remove that corrosion without excessive wear to the contacts. This is an old computer repair trick that I used on various computer cards. This is just an inexpensive trick to try. Hope it helps.

Red cross issue:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

Device not recognised by pc:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Device not recognised by TomTom Home:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

In the box you have a 'desktop' mount. Looks like the windscreen mount without the ******.
Also you will have got a mains power lead.
Plug the lead into the 'desktop mount' (Left hand side) of the stick up bit.
Plug in and put your 910 onto the mount. It will 'Click' into place
The green light will shine to show it's charging.

To release the unit from the mount PRESS in the button in the middle of the screen top rim and lift off.

Remember to turn of the power at the socket to stop wasting electricity

The usb part of the desktop mount goes into your pc so you can connect to TomTom home or just plain old 'back it up'
It is ok to have power switched on or off when connect to the pc, there is no need to unplug the jackplug.

Hope this helps

Put two pieces of tape on the bit of the unit that slides onto the bike mount thus bringing the unit closer to the pins. Worked for me.
Mike