This sounds like a faulty door lock switch or a faulty main electronic logic board.When the door lock switch is faulty or opened it pauses the main board to allow the machine to stop working without switching off completely so that you don't lose the cycle when opening the door during a wash.But there should be a button to push to release the door lock when starting up the machine.if that doesen't work then there is a breakdown of communication from the door lock switch to the main logic board and visa versa if the board is faulty.If your machine is more than five years old then those two problems are the most common in those machines. Have a technician check it out.
This unit is in need of service...
service it and it will work again.
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