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You need a latch assembly. Common problem. Open the hatch glass. Then try and lift up and push forward the plastic door panel around the spot where the glass closes into the hatch. It should give you enough room to see the latch assembly inside. Use a flashlight to look for the latch which is in the center bottom of the hatch. There is a white plastic lever. Push or pull on the lever and the door should open. The latch has a electric actuator that goes bad. Only replaced as a latch assembly.
It is definately the locking mechanism. .same issues with mazda tribute and mercury mariner ford escape...you will need to remove the panel to replace it..m
I had the same problem on my 2002 Escape. Ended up taking it to the dealer and they replaced the Lift Gate Lock Actuator - cost us about $310 (parts and labor). Part #1C3F-18C815-AB
I just want to know if there is any manual to disarm the lift gate and check for the problem. Currently my door is lock and cant open, how you force it to open?
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