The release rod from the handle is adjustable it sounds like it not adjusted properly causing the latch to stay in release ! Also make sure the rods are installed in the correct location ! The striker could be out of adjustment - open the door and use a screw driver to manually close the latch leave the screw driver in place and pull the outside handle and see if it releases ! Also when you manually close the latch does it stay locked - if yes the striker or door may be out of adjustment !
Take your finger and rotate that little gear on the latch on the door, either back or forth and it should work then.
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