Thats a very unprofessional attitude from a BMW dealer.The least they could have done was to try on your X3 a radio from another X3 and that way eliminate or not,if it your radio is faulty.I work at a Bmw dealer and thats the thing we would do.An issue like yours would not come up on the computer!If they checked all the aerial wiring from the radio to aerial and its ok,then its a faulty radio FM tuner.
Is your car still under warranty.Either way report the dealer to Bmw NA.
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