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There could be multiple things wrong there is a scan tool that can tell you what the problem is. Autozone does this service for free once they check it there will be a code to explain what is wrong.
You need to turn the feature of last door closed. This located above the rear view mirror. Just push one the button that will lead you to the feature of last door open to be lock. Unlock and save the changes. It is also in your manual if you have them.
Check on Ebay for Jeep Grand Cherokee Harness Kit. The plug on your harness may be melted like mine was. I bought this kit, followed the instructions in his ad and it worked great. All I had to do was cut off my old plug and solder this one on. Even the wire colors matched so there was no guessing.
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