I don't have that much experience with jaguars, but I do with your problem. If your controls are working properly, ie goes to defrost, floor, vent. then the blend door motor is not working. It is usually located in the middle of the car, behind the control panel, You might be able to access it from the passenger side. two or three screws hold it on. If you can get to it, I would pull the wire plug and put it back in to see if it is a bad connection first. If not then replace the motor.
Hope this helps you
Randy
I had this on my 2001 3.0 SE X-Type just after having driveshaft replaced. It worked for a week and one evening just stopped giving out heat, A/C worked as didi everything else but cold, no heat. Read that one guy sloved it by disconnecting his battery, so I disconnected the + terminal for a minute. Reconnected turned over and hey presto HEAT!!. Remember to keep your radio code handy.
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