I presume there is a slippage in the drive of the window winder. Open carefully the window flaps, first of all look carefully as you press for the motor to function. when the grinding noise come on, slowly life up the base of the glass support to see if it is holding. If this works open out the mechanism, check the cords/ reel/ gear for fault and replace. Hope you get this right. Try with patience / caution. Hope my advice works . Good day
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