Usually it is a little rust on the outside handle and it does not return fully. try to push the handle back to the return position and unlock the doors again. It should work then. The lock will not unlock if the handle is not fully returned. I sure hope this helps and have a great day.
2003 Subaru Forester. Thank you, Mike!
This was driving me nuts and like the OP, I was ready to tear the hatch apart. But as suggested, the hatch handle was not returning all the way and therefore, the hatch wouldn't unlock. Pushed the handle in and operated the remote release (2 or 3 times) and the hatch unlocked! It's still balky but at least I know the procedure. Thanks again!
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