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Call your Audi dealer with your VIN number and the above radio serial number. Some dealers look up the code for free (others charge for it). The are NOT required to give you the code. The code was provided to you in the operator manual (typically on a perforated card).
No solution, same problem, but had many strange moments: 4 months ago during 100 kms or so it stopped, then suddenly came back, and worked ever since. A few days ago, it started happening again: NAV stuck, then radio dead, and gradually the rest disappeared. I did a Reset, and since that moment I see the intro-screen and then it goes black. Hitting the TEL button is somehow also a Reset...
Do the previous 2 posters have anything to report on this matter? It would be VERY welcome!
I had this problem as well. Turns out there is a Technical Service Bulletin involving a leak in the rear window washer fluid line. It leaks at the rear door hinge (left) and that washer fluid runs down onto the radio stack in the Left Hand wheel-well compartment. It shorts out the system until it dries. My dealer fixed / replaced the hose at his expense. Haven't had the problem since.
have u tried cleaning the laser lens?
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