Audi (VW) is NOT giving out the security codes (chat, phone) anymore. You would need to take the car to the dealer (I figure 1/2 hour to 1 hour labor, or $50-$100?).
Last week, I tried a commercial online service (paid with credit card to have a recourse in case it won't work/scam).
Submitted the serial number of the radio, entered the VIN of the car, and answered where I obtained the radio from (here: ebay). Received confirmation email, and a day later received the code. Entered the code. Worked.
The service I used (I just googled; there may be others):
(mayb VW only?):
http://vwcodes.org/
Similar (but I did NOT use them yet):
https://www.radio-code.com/Audi-Pay-Page-radio-code.htm
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