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most newer vehicles will not lock the door with the keys in the ignition and/or the keyless start remote fob in the vehicle. Vitara has a small button on the handle that will unlock the door if you have the fob in your pocket if the fob is in the car it can"t be secured since it is set up to unlock when the fob is within a couple feet of the vehicle. I know this is a late post for your question maybe it will help others
Not a car expert but have some common sense advice---is it possible the vehicle was re-keyed before you got it? Someone may have lost the original keys and resorted to just using the other feature---a year is a long time not to know about this---I should not talk as recently got a vehicle where owner said rear window would not open for last two years=that vehicle has child safety locks on rear doors that also disable windows--needless to say nothing wrong.
I would talk to Suzuki if the key box is a factory installed item to see if it has a way of locking the physical keys out.
Worth asking---if after market item it may have been installed in a way that causes this issue.
1. Make sure vehicle is in Park 2. Press Vehicle Information button (has the icon of a car and an 'i')until 'PRESS *check mark* TO RELEARN REMOTE KEY' displays. 3. Press set/reset button. The message 'REMOTE KEY LEARNING ACTIVE' will display. 4. Press and hold the lock and unlock buttons on the transmitter at the same time for about 15 seconds. A beep will sound indicating that the transmitter is matched. 5. To match additional transmitters at this time, repeat Step 3. Each vehicle can have a maximum of four transmitters matched to it. 6. To exit the program mode, you must cycle the key to LOCK.
Yes your vehicle comes with keyless entry, I would request the dealership that you bought it from give you the code or program thefob for you cause dealerships charge a arm and leg to program them.
you may have a simple issue with power to the receiver unit, if this is an aftermarket one it is usualy installed under the dash above your left leg. Check for any burnt fuses too.
In the center console there is a Driver Information Center buttons that you use to find the program fobs and follow the steps. Just have to press the button on one then the other. i know in the suzuki garnd vitara its in the manual
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