I know this is going to sound lame but I have the manual and it says" Notice: If you see the Help message, the number of errors you can make was exceeded. The audio system is completely inoperable due to an anti theft system. Please contact your local Toyota Dealer" And here is the main number :1-800-331-4331.
P.S. There is one way around deactivating anti theft and that is to enter a 3 digit identification number. If you dont have that, just call them with your vin and they will give it to you. Hope it helps.
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